Customer Success

What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

As a Customer Success Account Executive Manager, you are responsible for the adoption,usage and success of a portfolio of clients. This role emphasizes training, onboarding, usage review, support, and troubleshooting to enable customers to realize their goals and maximize their return on investment(ROI). You are the primary customer-facing role, and your...

**Mô tả công việc**: (Mức lương: 10 - 15 triệu VNĐ) Chúng tôi cần tìm**Customer Success Executive**với mong muốn nâng cao chất lượng hệ thống thông qua các chỉ số đo lường từ đó cải thiện chất lượng dịch vụ - sản phẩm cũng như trải nghiệm khách hàng. **Mô tả công việc**: - Hỗ...

**Mô tả công việc**: (Mức lương: 9 - 15 triệu VNĐ) - Tư vấn, hướng dẫn và hỗ trợ giải quyết các vấn đề khách hàng gặp phải khi sử dụng các sản phẩm của Avada (sản phẩm web app cho eCommerce: Shopify, Magento, WooCommerce). Cập nhật công nghệ mới về Shopify và hệ thống Apps của Avada...

**Why we’re looking for you** We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers all over the world. After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no...

_**1. Customer Service**:_ - Solve customer inquiries via online ticketing system - Professionally resolve customers’ questions, submitted to our customer support channels - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics tracking. - Operate withdrawal/deposit request - Support with...

**Company Description** SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly-owned subsidiary of Verysell Technologies Group (Switzerland). SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. We bring together smart people internally and externally...

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer Service: - Solve customer inquiries via online ticketing system. - Professionally resolve customers’ questions, submitted to our customer support channels. - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics...

**Mô tả công việc**: (Mức lương: 8 - 10 triệu VNĐ) - Handle tickets to support customers via live chat and calls. - Clarify customer complaints and provide the best solutions to resolve their issues. - Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate. - Optimize...

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer Service: - Solve customer inquiries via online ticketing system. - Professionally resolve customers’ questions, submitted to our customer support channels. - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics...

**Mô tả công việc**: (Mức lương: Thỏa thuận) **1.1 Quản lý danh sách khách hàng hiện tại**: - Xây dựng và duy trì mối quan hệ chặt chẽ với khách hàng hiện tại. - Hiểu rõ nhu cầu, mục tiêu kinh doanh và đề xuất các giải pháp để giải quyết vấn đề của khách hàng. - Theo dõi và...

5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...

**About us** A subsidiary of the FPT Group, FPT Software is known as a leading global information technology service provider headquartered in Vietnam. With over 30,000 employees working in 83 offices across 30 countries on five continents, FPT Software consistently delivers the best solutions to more than 1000 clients, including 100 Fortune 500 companies....

LOCATION: Bemis HK - Hanoi Room EMPLOYMENT TYPE: Exempt KEYWORD or REQID: req516 **JOB INFORMATION**: vTo act as the key contact to existing customers to manage, respond and resolve their day-to-day business issues in a timely and quality manner. Ø Handle the sales inquiries and coordinate with Sales Admin on price quotes within 24 hours and conduct...

10+ years track record of consulting, managing and delivering large-scale enterprise implementations, and 7 years in technology/software sales, presales, or tech consulting in customer facing roles. - Experience in industry domain of FSI with ability to understand and articulate business impact of technical decisions. - Deep hands-on experience leading the...

Head of Customer Care and Communication Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...

12 Sep 2024**Expert, Customer Value Management - CIBG**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: Responsible for providing high-level knowledge and expertise in building and managing the efficiency indicators of the Customer Segment in accordance with strategic objectives; directly support...

5 Dec 2024**Expert, Customer Relationship Management - USME (40000902)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Financial Institutions**Key Accountabilities (1)**: - 1.KYC: - Collect/research about the assumptions and sources of potential customers (leads) to understand the characteristics, needs, markets, competitive...