Expert, Customer Value Management

1 month ago


Hà Nội, Vietnam Techcombank Full time

12 Sep 2024**Expert, Customer Value Management - CIBG**:

- Category: Corporate & Institutional Banking Group- Job Type:
- Facility: Corporate Banking**Job Purpose**:
Responsible for providing high-level knowledge and expertise in building and managing the efficiency indicators of the Customer Segment in accordance with strategic objectives; directly support leaders in coordinating planning activities and selecting priority key actions in each period in order to achieve revenue, maximize costs to achieve profit targets for the customer portfolio in accordance with the bank's strategy.

**Key Accountabilities (1)**:
**Customer Value Management (CVM) for the Managed Customer Segment in the Division**
- Manage PnL of the customer segment aligned with strategic objectives; coordinate business planning activities and prioritizes actions for each period to generate revenue, optimize costs, and achieve target profit in line with the bank's strategy. Additionally, support to manage key driver metrics for each segment to optimize Customer Lifetime Value (CLV).
- Identify opportunities and gaps within different portfolios to define success metrics, plans and determines actions to be taken through close collaboration with the Business Analysis (BF - Finance) unit and the DA division.
- Cooperate with DA to establish Next Best Offer (NBO) models and ensures their timely implementation through the right interaction channels for each target customer segment.
- Participate in manage customer identification metrics/models for segments and sub-segments by making requests to the DA division.
- Works closely with BF to develop effective reporting systems for customer management, campaign management, and customer lifetime value management based on customer relationships.

**Key Accountabilities (2)**:
**Comply with regulations and develop internal relationships and systems**
- Collaborate with internal functions within the Division to complete assigned tasks.
- Strictly adhere to the Bank's Labor Regulations.
- Perform work in accordance with internal policies, regulations, procedures, and guidelines and commit to service level agreement. (SLAs).
- Train, guide, and mentor senior officers/officers within the team on the tasks and job skills related to the department's functions and responsibilities.

**Key Accountabilities (3)**:
Other duties as required/directed by the direct supervisor.

**Key Relationships - Direct Manager**:
Director/Senior Manager, Customer Value Management

**Key Relationships - Direct Reports**:
N/A

**Key Relationships - Internal Stakeholders**:
Units of the Division, relevant TCB units

**Key Relationships - External Stakeholders**:
TCB's customers and business partners

**Success Profile - Qualification and Experiences**:
**Qualifications**:

- Bachelor degree or MBA in Economics; Bank; Customer segments or related fields.
- Foreign Language (English): According to the Bank's regulations

**Professional Experience**:

- 8+ years of experience in portfolio management, customer engagement management in the finance/banking industry or equivalent organizations.
- Have in-depth professional experience in data analysis, building a management reporting system to track performance indicators related to customers.
- Knowledge of reading and analyzing reports on market research, understanding the competitor market..
- Understand the technology and system background and make some requirements for the data analysis team.
- Experience in designing customer retention management frameworks, building customer retention programs and campaigns for each segment based on CVP to optimize customer life cycle value
- Experience in project management or E2E management according to the customer journey.
- Experience and understanding of change management



  • Hà Nội, Vietnam Cisco Systems Full time

    What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...


  • Hà Nội, Vietnam Techcombank Full time

    2 Oct 2024**Senior Expert, Retail Marketing**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: Job holder ensures marketing activities are effectively built and implemented for each segment and sub-segment, supporting retail banking segment to achieve business performance goals and meet customer needs by segmentation...


  • Hà Nội, Vietnam Thien Minh Hospitality Management Co., Ltd. Full time

    **Mô tả công việc**: (Mức lương: 40 - 50 triệu VNĐ) Prospecting and Lead Generation: - Proactively search for potential customers through various channels to build a comprehensive database of leads. - Actively cold call and engage potential clients to introduce the company's services and solutions, aiming to generate interest and set up...


  • Hà Nội, Vietnam Sun Full time

    Sun* Inc. keeps expanding its markets and business sectors after its initial public offering (IPO) in July 2020 and elevation to a premium listing on the Tokyo Stock Exchange in December 2022. Along with looking for firms to M&A in Vietnam and merging and acquiring a number of businesses in Japan, we also want to expand our software development and solution...


  • Hà Nội, Vietnam Techcombank Full time

    2 Oct 2024**Senior Expert, Corporate Strategy Planning (40001070)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Strategy & Corporate Development**Job Purpose**: - He / She is an integral member of the team and is expected to contribute towards (but not limited to) strategy development, and strategy execution. As part of the...


  • Hà Nội, Vietnam OPENASIA Full time

    **WORK LOCATION**: - Ha Noi (Hai Ba Trung District) **JOB LEVEL**: - Student / Internship **JOB TYPE**: - Freelance **QUALIFICATION**: - Bachelor **EXPERIENCES**: - Not required **SALARY**: - 0 - 4,000,000 VND **INDUSTRY**: - Retail / Wholesale, Customer Service, Entry Level / Internship **DEPARTMENT**: - TAM SON **DEADLINE TO APPLY**: -...

  • Project Manager

    7 days ago


    Hà Nội, Vietnam Tích Hợp Hệ Thống Quản Lý Quốc Tế (Gimasys) Full time

    **Giới thiệu**: Chi tiết công việc **Project management role (60%)**: Estimate effort, cost, schedule of the project Manage issue risk Manage requirement, change request Manage progress and quality Review document Assured and Prepare all UAT/deliverable official required paperwork Manage stakeholder Delivery product Managing project...


  • Hà Nội, Vietnam EVSET Facility Full time

    The EU - Viet Nam Sustainable Energy Transition Facility (EVSET Facility) aims to provide complementary support to the EU - Viet Nam Sustainable Energy Transition Programme (SETP) and EU initiatives in Viet Nam’s energy sector. We focus on providing demand-driven expertise and capacity development in renewable energy (RE) and energy efficiency (EE) through...


  • Hà Nội, Vietnam Blue Belt Technology Full time

    _**1. Customer Service**:_ - Solve customer inquiries via online ticketing system - Professionally resolve customers’ questions, submitted to our customer support channels - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics tracking. - Operate withdrawal/deposit request - Support with...


  • Hà Nội, Vietnam Techcombank Full time

    27 Sep 2024**Expert, Technology and Digital Risk Management (40000875)**: - Category: Risk Management Division- Job Type: - Facility: Risk Management**Job Purpose**: 1. Manage and monitor TDRM to ensure technology and digital risks are managed and mitigated within risk limit 2. Develop, propose and implement TDRM programs and activities to manage technology...


  • Hà Nội, Vietnam Techcombank Full time

    24 Sep 2024**Expert, Economics and Financial Markets Analysis (40000374)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: The job holder responsible for: 'Assist and directly perform the analysis and forecasting assigned in his/her field of work (macroeconomics and financial markets, or the...

  • Vn - RH Manager

    1 month ago


    Hà Nội, Vietnam Socotec Full time

    **Description de l'entreprise** Leader in its sector, SOCOTEC is the only international group 100% dedicated, for 70 years, to risk management and technical consulting in construction, real estate and infrastructure. To support its growth, SOCOTEC is recruiting 1,500 new employees in 2023. Working at SOCOTEC means sharing a job serving a positive vision:...


  • Hà Nội, Vietnam DHL Full time

    **Main Tasks**: - Executes customs entries and performs customs security filings in adherence to internal procedures and latest local customs regulations - Conducts classification of goods based on information provided by the customers - Co-operate and manage suppliers to strictly follow the SOP required in handling cargoes - Ensures completeness and...


  • Hà Nội, Vietnam DHL Full time

    **Overall Job Purposes**: - Executes customs clearance and transportation - Conducts classification of goods based on information provided by the customers ( priority of experience in medical equipment, electronics, food) - Co-operate with customers/ supplier/ customs officer to execute the customs clearance and trucking for cargoes - Works on other customs...


  • Hà Nội, Vietnam Amazon Web Services Vietnam Company Limited - E42 Full time

    10+ years track record of consulting, managing and delivering large-scale enterprise implementations, and 7 years in technology/software sales, presales, or tech consulting in customer facing roles. - Experience in industry domain of FSI with ability to understand and articulate business impact of technical decisions. - Deep hands-on experience leading the...


  • Hà Nội, Vietnam Prudential plc Full time

    Head of Customer Care and Communication Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...


  • Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24152857 **Job Category** Housekeeping & Laundry **Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead,...


  • Hà Nội, Vietnam Expeditors Full time

    **Company Description** We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism,...


  • Hà Nội, Vietnam Bemis Associates Inc. Full time

    LOCATION: Bemis HK - Hanoi Room EMPLOYMENT TYPE: Exempt KEYWORD or REQID: req516 **JOB INFORMATION**: vTo act as the key contact to existing customers to manage, respond and resolve their day-to-day business issues in a timely and quality manner. Ø Handle the sales inquiries and coordinate with Sales Admin on price quotes within 24 hours and conduct...

  • Boutique Manager

    1 week ago


    Hà Nội, Vietnam OPENASIA Full time

    **NƠI LÀM VIỆC**: - Hà Nội **CẤP BẬC**: - Quản lý **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Cao đẳng **KINH NGHIỆM**: - 2 Năm **MỨC LƯƠNG**: - Cạnh Tranh **NGÀNH NGHỀ**: - Bán lẻ / Bán sỉ **PHÒNG BAN**: - TAM SƠN **HẠN CHÓT NHẬN HỒ SƠ**: - 30/11/2024 PHÚC LỢI - Bảo...