Customer Success Representative

2 months ago


Hà Nội, Vietnam SmartDev Full time

**Company Description**
SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly-owned subsidiary of Verysell Technologies Group (Switzerland).

SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. We bring together smart people internally and externally to create partnerships that push boundaries and challenge the status quo.
- Improve customer service processes and enhance the overall customer experience.
- Provide accurate information and resolve customer issues in a timely manner.
- Support the creation and presentation of new ideas to add value to our products to increase sales and company revenue.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work to improve the customer feedback channels and communication to ensure a constant flow of reviews from them.
- Identify and report lucrative market business opportunities to capitalize on and increase the market share.
- Support the search for new suitable business partners to increase the brand’s networking capabilities and customer reach.

**Qualifications**
- ** At least 1 year of Customer Care experience combined with BD/Sales experience, preferably in the IT Outsourcing industry.**:

- ** Fluent in English communication is a must.**:

- Strong sense and hand-on experience in Sales is a plus point.
- Strong interpersonal skills and proficiency in clearly communicating the strategy verbally or in writing form.
- He/She must be business-minded, and willing to expand his/her business development experience.
- Good negotiation and persuasion skills will come in handy.
- A solution-oriented approach and the ability to keep calm under pressure and solve problems timely and effective.

**Additional Information** WHAT WE OFFER**
- 20 annual leave days
- Competitive Salary & Bonus
- Hybrid working culture
- Premium Health Care
- Yearly career/ performance evolution
- 13th-month salary/ competitive salary
- English training course
- Great activities (Team Building, Company Trip, Weekly Happy Friday,)
- Work with high profile multinational companies



  • Hà Nội, Vietnam Cisco Systems Full time

    What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...


  • Hà Nội, Vietnam SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Hà Nội, Vietnam Blue Belt Technology Full time

    _**1. Customer Service**:_ - Solve customer inquiries via online ticketing system - Professionally resolve customers’ questions, submitted to our customer support channels - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics tracking. - Operate withdrawal/deposit request - Support with...


  • Hà Nội, Vietnam Vietmap - Công ty TNHH Ứng Dụng Bản Đồ Việt Full time

    **Mô tả công việc**: (Mức lương: 10 - 15 triệu VNĐ) Chúng tôi cần tìm**Customer Success Executive**với mong muốn nâng cao chất lượng hệ thống thông qua các chỉ số đo lường từ đó cải thiện chất lượng dịch vụ - sản phẩm cũng như trải nghiệm khách hàng. **Mô tả công việc**: - Hỗ...


  • Hà Nội, Vietnam Công Ty TNHH Blue Belt Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer Service: - Solve customer inquiries via online ticketing system. - Professionally resolve customers’ questions, submitted to our customer support channels. - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics...


  • Hà Nội, Vietnam GemCommerce Full time

    **Why we’re looking for you** We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers all over the world. After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no...


  • Hà Nội, Vietnam Takeda Pharmaceutical Full time

    **Job Title: Medical Representatives - Public & General Customers** **Location: Vietnam, Hanoi** **About the role**: Vaccine Business Unit (VBU) at Takeda Vietnam carry the mission of protecting Vietnamese people against dengue fever, a disease which remains a high burden to healthcare system globally as well as in the country. The Medical Representative...


  • Hà Nội, Vietnam Công Ty TNHH Blue Belt Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer Service: - Solve customer inquiries via online ticketing system. - Professionally resolve customers’ questions, submitted to our customer support channels. - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics...


  • Hà Nội, Vietnam Novo Nordisk Full time

    Medical Representative Obesity, Hanoi **Category**:Sales**Location**:Hanoi, Vietnam, VN**About the department** Novo Nordisk (NN) is a global healthcare company with over 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders, rare...


  • Hà Nội, Vietnam Novo Nordisk Full time

    Medical Representative Insulin, Hanoi **Category**:Business Support & Administration**Location**:Hanoi, Vietnam, VN**About the department** Novo Nordisk (NN) is a global healthcare company with over 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia,...


  • Hà Nội, Vietnam Medtronic Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted...


  • Hà Nội, Vietnam Novo Nordisk Full time

    Medical Representative Obesity, Hanoi **Category**:Sales**Location**:Hanoi, Vietnam, VN- - Novo Nordisk (NN) is a global healthcare company with 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders, rare diseases, and other serious...


  • Hà Nội, Vietnam Novo Nordisk Full time

    Medical Representative Insulin, Hanoi **Category**:Business Support & Administration**Location**:Hanoi, Vietnam, VN- **About the department** Novo Nordisk (NN) is a global healthcare company with 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia,...


  • Hà Nội, Vietnam Novo Nordisk Full time

    Medical Representative, Obesity - Hanoi **Category**:Sales**Location**:Hanoi, Vietnam, VN **About the department** Novo Nordisk (NN) is a global healthcare company with 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders, rare...

  • Customer Service

    2 weeks ago


    Hà Nội, Vietnam Công Ty TNHH Tư Vấn VCDP Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT WE NEED: - Verify the identities of customers by handling incoming documents according to established procedures. - Handle incoming and outgoing customer calls. - Manage customer inquiries effectively. - Represent the company professionally in all customer interactions, adhering to industry...


  • Hà Nội, Vietnam Amazon Web Services Vietnam Company Limited - E42 Full time

    10+ years track record of consulting, managing and delivering large-scale enterprise implementations, and 7 years in technology/software sales, presales, or tech consulting in customer facing roles. - Experience in industry domain of FSI with ability to understand and articulate business impact of technical decisions. - Deep hands-on experience leading the...


  • Hà Nội, Vietnam Hamsa Corporation Full time

    **Mô tả công việc**: (Mức lương: 8 - 10 triệu VNĐ) - Handle tickets to support customers via live chat and calls. - Clarify customer complaints and provide the best solutions to resolve their issues. - Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate. - Optimize...

  • Customer Success

    1 month ago


    Hà Nội, Vietnam Base Enterprise Full time

    **Giới thiệu**: Bằng nền tảng công nghệ chúng tôi cam kết mang đến cho xã hội những giá trị cao nhất về chăm sóc sức khoẻ là lựa chọn hàng đầu của chúng tôi. - Tiếp nhận thông tin khách hàng từ bộ phận Business Consultant, phân tích - Tìm hiểu quy trình vận hành của doanh nghiệp và...

  • Medical Representative

    2 months ago


    Hà Nội, Vietnam Servier Full time

    **Date posted**:Sep 24, 2024**City**:HA NOI**Country/Region**:VN**Type of Contract**:Fixed-term contract**Job Requisition ID**:6979Medical representative - Ha Noi - .**Mission**: - To achieve business target assigned by the Company - To represent the Company in front of customer & partners - To promote and convince doctors our product is a best clinical...


  • Hà Nội, Vietnam Johnson & Johnson Full time

    Johnson & Johnson Vietnam Ltd is looking for a Product Specialist Representative, based in Hanoi, Vietnam. If you are looking for more than a job and are inspired by the opportunity to create the future to bring quality of life to the world, we invite you to build your career with us. RESPONSIBILITIES - Responsible for achieving medical devices product...