Customer Success Representative
3 months ago
**Company Description**
SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly-owned subsidiary of Verysell Technologies Group (Switzerland).
SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. We bring together smart people internally and externally to create partnerships that push boundaries and challenge the status quo.
- Improve customer service processes and enhance the overall customer experience.
- Provide accurate information and resolve customer issues in a timely manner.
- Support the creation and presentation of new ideas to add value to our products to increase sales and company revenue.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work to improve the customer feedback channels and communication to ensure a constant flow of reviews from them.
- Identify and report lucrative market business opportunities to capitalize on and increase the market share.
- Support the search for new suitable business partners to increase the brand’s networking capabilities and customer reach.
**Qualifications**
- ** At least 1 year of Customer Care experience combined with BD/Sales experience, preferably in the IT Outsourcing industry.**:
- ** Fluent in English communication is a must.**:
- Strong sense and hand-on experience in Sales is a plus point.
- Strong interpersonal skills and proficiency in clearly communicating the strategy verbally or in writing form.
- He/She must be business-minded, and willing to expand his/her business development experience.
- Good negotiation and persuasion skills will come in handy.
- A solution-oriented approach and the ability to keep calm under pressure and solve problems timely and effective.
**Additional Information** WHAT WE OFFER**
- 20 annual leave days
- Competitive Salary & Bonus
- Hybrid working culture
- Premium Health Care
- Yearly career/ performance evolution
- 13th-month salary/ competitive salary
- English training course
- Great activities (Team Building, Company Trip, Weekly Happy Friday,)
- Work with high profile multinational companies
-
Customer Success Representative
3 weeks ago
Hà Nội, Vietnam Dupont Full timeAt DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...
-
Customer Success Manager
3 months ago
Hà Nội, Vietnam Cisco Systems Full timeWhat You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...
-
Customer Success Advisor
3 months ago
Hà Nội, Vietnam SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer & Operation Success
3 months ago
Hà Nội, Vietnam Blue Belt Technology Full time_**1. Customer Service**:_ - Solve customer inquiries via online ticketing system - Professionally resolve customers’ questions, submitted to our customer support channels - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics tracking. - Operate withdrawal/deposit request - Support with...
-
Customer Success Account Executive/manager
4 weeks ago
Hà Nội, Vietnam LittleLives Inc Pte Ltd Full timeAs a Customer Success Account Executive Manager, you are responsible for the adoption,usage and success of a portfolio of clients. This role emphasizes training, onboarding, usage review, support, and troubleshooting to enable customers to realize their goals and maximize their return on investment(ROI). You are the primary customer-facing role, and your...
-
Customer Success Executive
1 month ago
Hà Nội, Vietnam Vietmap - Công ty TNHH Ứng Dụng Bản Đồ Việt Full time**Mô tả công việc**: (Mức lương: 10 - 15 triệu VNĐ) Chúng tôi cần tìm**Customer Success Executive**với mong muốn nâng cao chất lượng hệ thống thông qua các chỉ số đo lường từ đó cải thiện chất lượng dịch vụ - sản phẩm cũng như trải nghiệm khách hàng. **Mô tả công việc**: - Hỗ...
-
Customer & Operation Success Fulltime
2 months ago
Hà Nội, Vietnam Công Ty TNHH Blue Belt Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer Service: - Solve customer inquiries via online ticketing system. - Professionally resolve customers’ questions, submitted to our customer support channels. - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics...
-
Customer Success
5 days ago
Hà Nội, Vietnam Công Ty TNHH Avada Group Full time**Mô tả công việc**: (Mức lương: 9 - 15 triệu VNĐ) - Tư vấn, hướng dẫn và hỗ trợ giải quyết các vấn đề khách hàng gặp phải khi sử dụng các sản phẩm của Avada (sản phẩm web app cho eCommerce: Shopify, Magento, WooCommerce). Cập nhật công nghệ mới về Shopify và hệ thống Apps của Avada...
-
Customer Success Associate
2 months ago
Hà Nội, Vietnam GemCommerce Full time**Why we’re looking for you** We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers all over the world. After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no...
-
Medical Representative- Public
3 months ago
Hà Nội, Vietnam Takeda Pharmaceutical Full time**Job Title: Medical Representatives - Public & General Customers** **Location: Vietnam, Hanoi** **About the role**: Vaccine Business Unit (VBU) at Takeda Vietnam carry the mission of protecting Vietnamese people against dengue fever, a disease which remains a high burden to healthcare system globally as well as in the country. The Medical Representative...
-
Customer Partner Representative
2 weeks ago
Hà Nội, Vietnam B. Braun Medical Inc. Full timeJob Description You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping...
-
Tuyển Dụng Customer
3 months ago
Hà Nội, Vietnam Công Ty TNHH Blue Belt Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer Service: - Solve customer inquiries via online ticketing system. - Professionally resolve customers’ questions, submitted to our customer support channels. - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics...
-
Medical Representative Insulin, Hanoi
3 months ago
Hà Nội, Vietnam Novo Nordisk Full timeMedical Representative Insulin, Hanoi **Category**:Business Support & Administration**Location**:Hanoi, Vietnam, VN**About the department** Novo Nordisk (NN) is a global healthcare company with over 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia,...
-
Medical Representative Obesity, Hanoi
2 months ago
Hà Nội, Vietnam Novo Nordisk Full timeMedical Representative Obesity, Hanoi **Category**:Sales**Location**:Hanoi, Vietnam, VN**About the department** Novo Nordisk (NN) is a global healthcare company with over 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders, rare...
-
Medical Representative Glp-1, Hanoi
4 weeks ago
Hà Nội, Vietnam Novo Nordisk Full timeMedical Representative GLP-1, Hanoi **Category**:Sales**Location**:Hanoi, Vietnam, VN**About the department** Novo Nordisk (NN) is a global healthcare company with over 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders, rare...
-
Cardiac Surgery Sales Representative
3 months ago
Hà Nội, Vietnam Medtronic Full timeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted...
-
Medical Representative Insulin, Hanoi
3 months ago
Hà Nội, Vietnam Novo Nordisk Full timeMedical Representative Insulin, Hanoi **Category**:Business Support & Administration**Location**:Hanoi, Vietnam, VN- **About the department** Novo Nordisk (NN) is a global healthcare company with 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia,...
-
Medical Representative Obesity, Hanoi
3 months ago
Hà Nội, Vietnam Novo Nordisk Full timeMedical Representative Obesity, Hanoi **Category**:Sales**Location**:Hanoi, Vietnam, VN- - Novo Nordisk (NN) is a global healthcare company with 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders, rare diseases, and other serious...
-
Medical Representative, Obesity
4 months ago
Hà Nội, Vietnam Novo Nordisk Full timeMedical Representative, Obesity - Hanoi **Category**:Sales**Location**:Hanoi, Vietnam, VN **About the department** Novo Nordisk (NN) is a global healthcare company with 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders, rare...
-
Customer Service
2 months ago
Hà Nội, Vietnam Công Ty TNHH Tư Vấn VCDP Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT WE NEED: - Verify the identities of customers by handling incoming documents according to established procedures. - Handle incoming and outgoing customer calls. - Manage customer inquiries effectively. - Represent the company professionally in all customer interactions, adhering to industry...