Customer Care Intern
1 month ago
Customer Care Intern
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This position will be responsible to work with Customer Care Manager to implement Customer caring via PRURewards programs, communication and other customer caring activities, contribute in company growth in customer satisfaction.
**PRURewards Deal Management**
- Improve and diversify rewards (gift/code/deal) on PRURewards to make deal more interesting and relevant to different customer's needs, develop new merchant & deal to serve all kind of VIP in countrywide
- In charge of PRURewards redemption report, implement survey (if needed) to understand customer insight and behaviors and propose new initiatives for PRURewards customers.
**Communication**
- Execute engagement care communication for special occasions (Tet, 8/3, Doctor's Day, Teacher's Day,....), ensuring messages are tailored to the event and resonate with the target audience Collaborate with Marketing team to develop appealing Key visual
- brand guideline & send out message via appropriate channel.
Job ID 24080425
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