Acer Customer Service Staff in Hanoi
1 week ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Mô tả Công việc
1. Customer care & services operation
- Caring end-users/ dealers/ distributors
- Receiving products from end-users/ dealers/ distributors (inspecting, inputting data into system, printing report and getting signature from end-users/ dealers/ distributors, and assigning technician)
- Returning products to end-users/ dealers/ distributors (checking receipt & system, getting products from technician, inspecting together with end-users/ dealers/ distributors, receiving money & issuing system invoice if any, and delivering products to end-users/ dealers/ distributors)
- And if end-users/ dealers / distributors request for financial invoice: Recording information and transferring to PIC. And after getting financial invoice from Accounting then calling end-users/ dealers/ distributors come to Service Center to receive it or sending it to end-users/ dealers/ distributors by a forwarder
- Handling complaints of end-users/ dealers/ distributors
2. Service business
- Selling parts/accessories: Creating SO if accessory, and creating service case if spare parts
3. Contact center
- Receiving inbound call, answering, and advising customers
- Carrying out outbound call as needed
- Carrying out happy call including survey of customer satisfaction index (CSI)
4. Administration
5. Other assigned tasks from Line Manager
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Laptop
Chế độ bảo hiểm
Du Lịch
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
Yêu Cầu Công Việc
QUALIFICATIONS
- Prefer female with good looking
- Minimum education requirement: Bachelor's degree
Minimum of 01 year of customer service-related field experience.
Have good customer service skill
Well understanding and experience of customer service
Strong verbal and written communication and negotiation skills
- Good command of English is an advantage
Work well with people, aggressively anticipate impacts of workload/issues to team deadlines and have a very positive work attitude
Ability to work under high pressure and fast pacing working environment
Proficiency in Microsoft Excel, Word, Outlook and PowerPoint
**BENEFITS**:
24/7 Health Insurance
13TH SALARY
Yearly company trip
Young & dynamic working environment
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Xuất Nhập Khẩu
Cao Đẳng
Không yêu cầu
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