Senior Officer, Customer Relationship Management

4 months ago

Hà Nội, Vietnam Techcombank Full time

4 Sep 2024**Senior Officer, Customer Relationship Management (40000960)**:

- Category: Corporate & Institutional Banking Group- Job Type:
- Facility: Corporate Banking**Job Purpose**:

- The job holder:

- Support the Corporate Banking Manager (SRM) and the Corporate Banking Specialist (RM) in providing products and services to customers in accordance with the Bank's regulations, requirements and standards.
- Directly manage relationships with a few businesses as assigned

**Key Accountabilities (1)**:

- SupportSRM and RM when providing products and services to customers to ensure outstanding service quality.
- Plan to meet and discuss with the customer group to identify and exploit the needs and ways of financial management of customers, thereby providing and analyzing optimal solutions for customers.
- Proposing to build a product process in line with policy orientation.
- Coordinate with Divisions/Departments to ensure the best service delivery to customers.
- Proposing ideas/building business processes in the implementation of preferential policies and mechanisms for existing and potential customers in order to maintain and develop this customer group in the most effective way.
- Report to the leadership to identify, control and reduce risks in the care and development of specific customer groups.
- Join with business units to directly develop partners or recommend / propose to the Board of Directors to participate in sales.
- Other tasks assigned by the Unit Head in each period.

**Key Accountabilities (2)**:

- Participating in the implementation of tasks and projects of the Division and of TCB as assigned by superiors
- Implement the unit's BCP according to TCB's regulations.
- Comply with the regulations, policies, procedures, instructions of TCB and the law for the officers in the unit in charge.

**Key Accountabilities (3)**:

- People development:

- Participating in capacity development training courses; Build your own development roadmap

Corporate culture:
Other duties as assigned by superiors

**Key Relationships - Direct Manager**:
Director/ Senior Manager, Customer Relationship Management

**Key Relationships - Direct Reports**:
Null

**Key Relationships - Internal Stakeholders**:
Related Division

**Key Relationships - External Stakeholders**:
Companies, economic organizations, state agencies support and develop the work of the unit and the CIBG Division

**Success Profile - Qualification and Experiences**:

- Domain expertise:

- At least 5+ years of experience as a Corporate Customer Relations Officer at a Bank or similar positions
- English: Fluent in TOEIC 650 or higher or equivalent.

Qualifications:

- University degree in Economics, Finance, Banking, Business Administration and related disciplines

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