Customer Service Representative

2 days ago


Hà Nội, Vietnam Emapta Global Full time

**Responsibilities**:

- Assist customers with account-related issues, technical troubleshooting, and general inquiries about Binance's products and services.
- Provide accurate and helpful information to customers regarding cryptocurrency trading, security measures, and account management procedures.
- Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
- Maintain thorough documentation of customer interactions and adhere to established service protocols and guidelines.
- Continuously strive to exceed performance targets and contribute to the overall success of the customer service team.

**Qualifications**:

- Bachelor's degree or above in a relevant field.
- Minimum of **1 year** of experience in customer service, preferably in finance or e-commerce.
- Demonstrated integrity, attention to detail, and a strong sense of responsibility.
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly and concisely. Proven ability to thrive in a fast-paced environment and handle pressure with professionalism and composure. Flexible availability to work various shifts, including nights and weekends, as needed.
- Genuine passion for the customer service industry and a positive attitude toward the crypto industry.
- Personal or professional experience with cryptocurrency is highly desirable.
- Bilingual proficiency in English and Vietnamese.
- Must be willing to work remotely or in a **Work from Home setup**.
- Must be willing to work on **any shifts (Day, Mid shift and Night shift).**

Pay: 16,000,000₫ - 19,000,000₫ per month

**Experience**:

- Customer Service Representative: 1 year (required)

**Language**:

- English (required)
- Vietnamese (required)


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