Customer Service
2 weeks ago
The Customer Service - Product Engineering representing Asia Region (residing in Vietnam), is responsible for supporting clients within their assigned territory for exiting and newly commissioned water slide attractions.
This role requires interaction with several internal groups, such as Project Management, Field Services and Account Management.
**YOUR CHALLENGE**:
- Responsible for the handling and acknowledging of all incoming customer service requests via the electronic ticket system.
- Providing guidance and recommendation to clients on the overall operations and maintenance of commissioned products.
- Support third party contractors on work being conducted, for warranty and out of warranty service.
- Conduct and lead all Asia regional base Ride Commissioning projects.
- Trouble shooting of electrical peripherals that are used in conjunction with the custom ride control system, which can include technologies such as sensors, networking communications, weight scales, red-light green-light systems, pumps, and human machine interfaces HMI(s).
- Interface with channel partners on the resolution of reported field issues.
- Compile formal site reports on work accomplished during initial product commissioning and customer service visits.
- Maintain the commissioned “as-is” baseline on modifications that are provided by ProSlide as part of after sales support.
- Support the Handling, Control of Nonconforming Material, through the submission of a Non-Conformance Reports (NCR).
- Travel to client sites for client engagement opportunities, work to be conducted, which are either planned activities or urgent site visit requests.
**WHAT YOU BRING TO THE ROLE**:
**Education**
- Bachelor’s Degree or Technologist/Technician in either an Electromechanical or Mechatronics College program. A combination of hands-on work experience and education will be considered in lieu of identified educational requirements.
- 1-2 years in a similar customer-facing role.
**Required Experience**
- Understanding of DC and AC principles, including motor controls such as VFD(s).
- Capable of validating Programmable Logic Controllers and their interfaces to electromechanical inputs and outputs.
- Experience with hands-on activities and comfortable using various handheld mechanical tools, multimeters and other validation test equipment.
- Understanding of networking communication protocols (EtherNet/IP, PROFINET, Modbus TCP/IP, Fiber Optics).
- Working directly with the assigned Project Manager, via electronic communications and through verbal conversations.
- Interpreting mechanical, electrical and plumbing drawings (MEP).
- Comfortable using E-drawing or SolidWorks to review parts as required.
- Working directly with end customers, via electronic communications and through verbal conversations.
**Competencies**
- Capability to communicate in English and Vietnamese both written and spoken
- Interpersonal and team leadership skills.
- Time management and organizational skills in a technical environment.
- Analytical skills, problem solving and sound business judgment.
- A willingness to travel as required, throughout assigned territory.
**Working Conditions**
- Commissioned Water Park locations.
- New water park construction sites.
- Travel opportunities at times, to other regions globally.
Please note that all recruitment activities are conducted internally by our Talent & Culture team, and we are not currently working with any staffing firms. Any inquiries or communication regarding this position should be directed to our Talent & Culture team.
-
Manual / Automation Tester (Agile/ SQL)
6 days ago
Hà Nội, Vietnam VIETTEL CUSTOMER SERVICE Full time**VIETTEL CUSTOMER SERVICE***: VIETTEL CUSTOMER SERVICE - Company type - IT Service and IT Consulting - Company industry - Telecommunication - Company size - 1000+ employees - Country - Vietnam - Working days - Monday - Friday - Overtime policy - No OT - Tòa nhà 3B, khu đô thị Resco, đường Phạm Văn Đồng, Bac Tu Liem, Ha Noi - At office -...
-
Customer Service
23 hours ago
Hà Nội, Vietnam Mindpec Solutions Full time**Essential Functions/Core Responsibilities** **Role will be based in KL Sentral, Malaysia** Salary offer : RM 4,200.00 (basic) - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide...
-
Customer Service Supervisor
2 weeks ago
Hà Nội, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agent, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...
-
Customer Service Engineer
24 hours ago
Hà Nội, Vietnam Carrier Full time**Country**: Vietnam **Location**: VNM02: 16th Floor, Viet Tower, 1 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi City **Summary** This position is for an entry-level professional in Customer Service who responds to customer calls, documents procedures, collects data, and provides information to customers to resolve issues. Escalates complex...
-
Customer Service Specialist
2 weeks ago
Hà Nội, Vietnam Confirmis Holdings Pte Ltd Full timeResponsibilities: - Provide accurate and timely information to clients and partners on details of company's products and services - Resolve customer's issue by providing the appropriate solutions following company's SOP - Responds to client inquiries and correspondence in timely manner - Maintain positive and professional relationships with customers -...
-
Critsit Manager
2 weeks ago
Hà Nội, Vietnam Teknowledge Full timeOverview: We are seeking a highly motivated individual to join our team as a Critsit Manager (Customer Service). In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. You will handle escalated customer/partner issues and complex support scenarios,...
-
Customer Service Engineer
3 days ago
Hà Nội, Vietnam Diebold Nixdorf Full timeCustomer Service Engineer As a Field Service Technician at Diebold Nixdorf, you're responsible for installing, debugging, and providing technical maintenance for product and component hardware and software, mainly on customer premises. You'll conduct scheduled inspection, cleaning, and other services and perform minor product repairs within your assigned...
-
Critsit Manager
6 days ago
Hà Nội, Vietnam Teknowledge Full timeOverview: We are seeking a highly motivated individual to join our team as a Critsit Manager (Customer Service). In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. You will handle escalated customer/partner issues and complex support scenarios,...
-
Client Advisory
4 days ago
Hà Nội, Vietnam Công ty cổ phần Imperial Premium Health Care - Chi nhánh Hà Nội Full time**Mô tả công việc**: (Mức lương: 8 - 15 triệu VNĐ) Responsibilities for Client Advisory - Customer Service Specialist - Product Consultation: - Provide detailed information about high-end fashion products. - Assist customers in selecting products and creating a positive shopping experience. - Feedback and Integration: - Respond to customer...
-
Customer Service Executive
1 week ago
Hà Nội, Vietnam Công Ty TNHH DZT- DZT Corp Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive and process orders using the company's system, work with suppliers to track them. - Coordinate with relevant departments and partners to quickly resolve difficulties that arise during the transportation of orders. - Maintaining a positive, empathetic, and professional attitude toward...
-
Air Customer Service Executive
7 days ago
Hà Nội, Vietnam Apex Logistics International (Vietnam) Co.,ltd Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Tasks and Responsibilities: - Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements. - Understand shipment process flows & systems, take corrective action to fix...
-
Senior Customer Service Executive
7 days ago
Hà Nội, Vietnam LOTTE MALL West Lake Hanoi Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Location: Lotte Mall West Lake Hanoi, Lac Long Quan st., Phu Thuong, Tay Ho, Ha Noi - Job Type: Full-Time - Working Time: 08:30 - 17:30, 5 days/week Lotte Mall West Lake Hanoi is currently looking for a dedicated and highly professional Senior Customer Service Executive to provide 5-star service...
-
Hà Nội, Vietnam ITL Full time**Responsibilities** - Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space. - Tracing flight/shipment information and response to customers; processing and responding to customer claims. - Achieve budget tonnage and budget revenue set per...
-
Customer Service Coordinator
2 weeks ago
Hà Nội, Vietnam MacDermid Alpha Electronic Solutions Full time**Challenge Yourself and Impact the Future!**: Element Solutions Inc (NYSE: ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customer’s manufacturing...
-
Customer Service Specialist
7 days ago
Hà Nội, Vietnam Tập đoàn FPT Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle patient inquiries via phone about registration, appointments, payments, and app usage, - Guide users on core functions of the app (electronic prescriptions, medical record uploads, and medication tracking, etc) - Identify emergency cases (chest pain, breathing difficulties), transfer urgent...
-
Reactive Support Manager
2 weeks ago
Hà Nội, Vietnam YNV Group Full timeOverview: We are seeking a highly motivated individual to join our team as a Reactive Support Manager. In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. You will handle escalated customer/partner issues and complex support scenarios, engaging...
-
Acer Customer Service Staff in Hanoi
5 days ago
Hà Nội, Vietnam Công ty TNHH Acer Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc 1. Customer care & services operation - Caring end-users/ dealers/ distributors - Receiving products from end-users/ dealers/ distributors (inspecting, inputting data into system, printing report and getting signature from end-users/ dealers/ distributors, and assigning...
-
Hà Nội, Vietnam United Insurance Company Of VIETNAM Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Job Purpose: Achieve the premium targets via new business, renewal business, customer services activities. Job Responsibilities: - Explore new prospects, new businesses on assigned insurance classes / lines (commercial, cargo, travel ) via proper channels. - Refer to Underwriting Department to...
-
Hà Nội, Vietnam DHL Full time**Main tasks & key responsibilities**: - Develops relationship with allocated customers - Participates in joint Sales visits if necessary - Accepts all orders (from customer or overseas office) and processes them for handover to Operations - Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution -...
-
Customer Services
23 hours ago
Hà Nội, Vietnam SJ LOGISTICS VINA Full time**Giới thiệu**: 1.Job Description **Office**: The Sun Building, Me Tri Street, Me Tri Ward, Nam Tu Liem District, Ha Noi Work as a connector between customers and companies to ensure effective service levels to customers: - Arrange submission of NVOCC documents. (HBL, A / N, D / O, D / N, C / N) - Receive requests from agents and customers (Air/Sea...