Customer Service Representative

7 days ago

Hà Nội, Vietnam CÔNG TY TNHH ĐẦU TƯ THƯƠNG MẠI VÀ DỊCH VỤ DZT Full time

**Key Responsibilities**:

- Respond to customer messages on Amazon/Etsy promptly in a professional, friendly, and helpful manner.
- Handle complaints, order issues, and product inquiries by providing appropriate solutions to ensure customer satisfaction.
- Maintain a positive, empathetic, and professional attitude at all times.
- Record and update customer issues accurately in the system.
- Coordinate with other departments (Fulfillment, Purchasing) to resolve customer concerns when needed.
- Ensure excellent customer experience to maintain shop ratings and reputation.
- Perform other tasks as assigned by the Supervisor/Leader.

**WEBSITE**Requirements:

- **Female**. Graduated from relevant majors Economic/English.
- **Good English communication skills (equivalent to IELTS 6.5+), especially reading and writing.**:

- Proficiency in Microsoft Office (Word, Excel), Google Sheets, and web research.
- 6 months - 1 year of experience in customer service is a plus (preferably on e-commerce platforms such as Amazon or Etsy)
- Ability to handle stressful situations and remain calm when customers are upset.
- High attention to detail and willingness to learn.
- Strong sense of responsibility and enthusiasm.
- Ability to work independently and as part of a team.
- **Basic understanding of Amazon/Etsy customer service policies is an advantage.**

**Benefits**:

- Competitive salary**:7 - 10 million VND** (negotiable based on ability).
- Lunch allowance**:1,000,000 VND/month and free parking**.
- Performance bonuses: quarterly, year-end, and on national holidays (Lunar New Year, National Day, April 30 - May 1, Mid-Autumn Festival, etc.).
- Total income**:Minimum of 14 months’ salary/year**.
- Annual salary review.
- Full social, health, and unemployment insurance in accordance with Vietnamese Labor Law.
- Training provided for professional Amazon/Etsy customer service skills.
- Young, open, and friendly working environment.
- Modern office facilities with a fully equipped workspace and necessary equipment provided.
- Annual company trip, year-end party, and regular team-building activities.
- Hands-on experience in product development for international customers (EU/US/AU) via global e-commerce platforms.

**Working Hours**:

- 8:30 AM - 6:00 PM, Monday to Friday, and two Saturdays per month
- Lunch Break: 12:00 PM - 1:30 PM

Application Deadline: 2025/08/18
Expected Start Date: 2025/07/17

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