Customer Service

**Mô tả công việc**:
(Mức lương: 23 - 46 triệu VNĐ)

Role Overview

We are looking for a Customer Service & Operation who will take end-to-end ownership of our digital product lifecycle while ensuring seamless customer experience and operational excellence. In this role, you’ll work cross-functionally with engineering, business units, and customer service teams to deliver AI-powered solutions that maximize value for users and drive business growth.

**Job Description**:
1. Customer Service:

- Solve customer inquiries via online ticketing system.
- Professionally resolve customers’ questions, submitted to our customer support channels.
- Build and enhance knowledge base/help center via online platform.
- Compile reports for major questions and key CS metrics tracking.
- Operate withdrawal/deposit request.
- Support with system monitoring, reconciling daily financial reports.
- Train other members if needed.

2. Community Management:

- Help customers to stay informed about the company's update through different social media channels.
- Manage day to day outbound communications and track key metrics.
- Maintain communication with moderators to drive our community.
- Create and administer surveys & share results with operation teams.
- Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.

3. Localization and Testing:

- Participate in testing platforms as a user and report localization errors and bugs.
- Translate from English to your native language.
- Test translations and new functionalities before an update is released.

4. Sales & Marketing System Operation

- Support to create content writing & video for marketing/sale materials based on basic operation of supporting systems like Canva, Capcut, etc
- Research new technology to integrate into current work and boost team productivity for example using AI tools for creating marketing contents or support operation flows.
- Operate and monitor affiliate or sale management systems.
- Monitor and Reports as a daily/weekly basis to the direct manager.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Premium PVI Insurance Package
Technical seminars and workshops annually
Macbook/PC and LCD are provided for employee
Variety of corporate events: weekly tea-break, monthly birthday parties, quarterly team building to New Year party, company trip etc.
Free snack, coffee, tea available
Competitive salary with lucrative add-ons based on skills and experience Performance review: 2 times/year Other benefits as per stated in Vietnamese Labor Law
as per stated in Vietnamese Labor Law

Contact:
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- English proficiency is a must: IELTs 6.5. Japanese is equivalent to JLPT N2
- Proven work experience of 2+ years as a Customer Service Representative, having experience as the leader in the IT company is a big plus.
- Holding a good understanding about CRM systems is a must for a senior position.
- Having 2-3 years experience of team management is a plus for a senior.
- Having a passion for NFT, Crypto is a plus.
- Can work under mínimal supervision.
- Ability to multitask.
- Good at time management.
- Ability to understand a player's concerns or situations easily.
- Ability to handle difficult players in a professional and polite manner.
- Good communication skills.

Remuneration Package:

- Working hours: 9:00 ~ 17:00 (7 hours per day, 5 days per week); Breaking time: 12:00-13:00
- Salary: Upto 2000$ Competitive with lucrative add-ons (based on skills and experience)
- Performance review: 2 times/year
- Premium PVI Insurance Package
- Transportation allowance and free parking included.
- Technical seminars and workshops annually.
- Free snack, coffee, tea available.
- Variety of corporate events: weekly tea-break, monthly birthday parties, quarterly team building to New Year party, company trip etc.
- Friendly, open and fast-paced environment where every idea is welcomed.
- Other

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Dịch Vụ Khách Hàng,Quản Lý Thành Công Khách Hàng,Trải Nghiệm Khách Hàng

Trung cấp - Nghề
Không yêu cầu