Customer Service Assistant
2 weeks ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. VIP Lounge Management
- Taking care of VIP customers to ensure customer satisfaction when using VIP Lounge
- Providing and supporting information for VIP customers at VIP Lounge, ensuring the best conditions at VIP Lounge
2. Customer Service Management
- Develop ideas to enhance customer’s satisfaction
- Giving proposal on the solution to prevent issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers.
3. Customer Service Training
- Training Service mind for Lotte Shopping Mall staff.
- Training Coaching skills & Brand staff management skills for Sales Management Team.
- Training Service skills for Lotte Mall Front Office staff.
4. Front Office Management
- Managing and training Front Office staff
- Daily checking duties: Hygiene, displayed products and other related service duty on-site
- Customer contact point for VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities.
- Support events, promotion as being required
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Salary, allowance, 13th month bonus salary, gift, annual salary review
Social, Health, Unemployment insurance; PVI Health insurance; Annual health check
15 days full paid leave a year
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
1. Bachelor degree, any majors, good looking appearance
2. At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
3. Good verbal and written communication in English and Vietnamese
4. Be careful & accurate, have good team-work and communication skills
5. Can work under high pressure and self-motivation
6. Working time: 5 days/weeks from Mon to Fri (08:30 - 17:30). Be able to work in evening shifts, weekends and holidays at some peak times if the job requires
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Dịch Vụ Khách Hàng
Đại Học
Không yêu cầu
-
Customer Service Assistant
2 weeks ago
Hà Nội, Vietnam LOTTE MALL West Lake Hanoi Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer Service Management Develop ideas to enhance customer’s satisfaction Resolve all customer queries and complaints Give proposal on the solution to prevent arising issues or complaints Research & making strategy to enhance the service quality for normal customers and VIP customers 2....
-
Customer Service Specialist
13 hours ago
Hà Nội, Vietnam Giantview Private Limited Full time**Key Responsibilities** - Handle direct buyer conversations, accurately address customer inquiries and complaints, and provide user-centric solutions to enhance customer satisfaction and trust in the company.. - Promptly address, resolve, and follow up on customer issues. Perform statistical analysis to identify service trends and contribute insights for...
-
Customer Service Specialist
3 days ago
Hà Nội, Vietnam GiantSage Full timeAbout the Role Job Responsibilities: - Manage buyer communications, accurately respond to customer inquiries and complaints. Provide user-centered solutions to enhance customer satisfaction and trust. - Resolve and follow up on customer issues promptly. Perform data analysis to identify trends for improved product and service quality. - Efficiently manage...
-
Customer Service Engineer
1 week ago
Hà Nội, Vietnam Diebold Nixdorf Full timeCustomer Service Engineer As a Field Service Technician at Diebold Nixdorf, you're responsible for installing, debugging, and providing technical maintenance for product and component hardware and software, mainly on customer premises. You'll conduct scheduled inspection, cleaning, and other services and perform minor product repairs within your assigned...
-
Customer Service
6 days ago
Hà Nội, Vietnam Mindpec Solutions Full time**Essential Functions/Core Responsibilities** **Role will be based in KL Sentral, Malaysia** Salary offer : RM 4,200.00 (basic) - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide...
-
Customer Service Specialist
2 weeks ago
Hà Nội, Vietnam Tập đoàn FPT Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle patient inquiries via phone about registration, appointments, payments, and app usage, - Guide users on core functions of the app (electronic prescriptions, medical record uploads, and medication tracking, etc) - Identify emergency cases (chest pain, breathing difficulties), transfer urgent...
-
Assistant Manager, Client Services Gts
2 weeks ago
Hà Nội, Vietnam HSBC Full timeJob Advert DetailsSome careers open more doors than others.If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC...
-
Customer Service
5 days ago
Hà Nội, Vietnam Công Ty TNHH Tư Vấn VCDP Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT WE NEED: - Verify the identities of customers by handling incoming documents according to established procedures. - Handle incoming and outgoing customer calls. - Manage customer inquiries effectively. - Represent the company professionally in all customer interactions, adhering to industry...
-
Customer Service Associate
3 days ago
Hà Nội, Vietnam Compass Experience Labs Full time**Bilingual Employee Service Center Specialist** **This is a remote job opportunity working for a US-based company.** Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be...
-
Assistant Manager-at Your Service
2 weeks ago
Hà Nội, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**25174246 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam, 920000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests,...