Customer Support O365

4 days ago


Hà Nội, Vietnam Công Ty TNHH Itechwx Full time

**Mô tả công việc**:
(Mức lương: 18 - 24 triệu VNĐ)
- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
- AVAILABLE TO WORK FIXED SHIFT ON-SITE ( 10PM-7AM )

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full working equipment will be provided Annual Health Checkup
- Activities: Birthday party, Employee engagement activities.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.
- Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
- A genuine passion for IT and a desire to grow within the industry.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,IT Phần Cứng,IT Support

Trung cấp - Nghề
Dưới 1 năm



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