Customer Support Senior Analyst

2 weeks ago

Hà Nội, Vietnam Manulife Full time

**Responsibilities**:

- Monitor and receive calls from clients and welcome walk-in clients
- Handle outbound calls to clients
- Monitor & conduct agency support
- Monitor and support agency recruitment, sell promotion gifts and other admin tasks
- Monitor and check client’s potential name scan on Bridger, input new policy and process change when client requests as requirements
- Supervisor collector team management
- Monitor and conduct training refreshment for new staff and have administration presentations to agency force
- Other tasks

**What we looking for**
- 1 year experience
- University degree
- Work experience in the customer service

**Preferred Qualifications**:

- Highly developed communication & relationship skills
- Customer service skills
- Negotiating skills

**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
- A competitive salary and benefits packages
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

In Office

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