Japanese Speaking M365 Technical Support Specialist

3 days ago

Hà Nội, Vietnam Upwork Full time

**Company Description**
One of Upwork's largest clients, an American multinational technology company, is in search of a **Japanese Speaking Office 365 Proactive Copilot Ambassador** with strong communication skills and knowledge on** M365 Copilot**and technologies.

The Proactive Copilot Ambassador will utilize their expertise in Office 365 products and services to provide technical support and advise customers by helping them gain the most from their O365 subscriptions.

The Ambassador will have excellent native or bilingual **English and Japanese** speaking, listening and chat skills. Someone who is also available immediately.

These ambassadors must have **extensive technical knowledge of Office 365 and Copilot**. **Their responsibilities will include**:

- **Customer Engagement**: Ambassadors will engage with customers, provide demonstrations, and offer support for Copilot features. They should **be able to explain and showcase how Copilot can enhance productivity and streamline tasks.**
- **Feedback Collection**:Ambassadors will gather feedback from customers regarding their experiences with Copilot. This feedback will be crucial for identifying areas of improvement and enhancing the overall user experience.
- **Training and Support**: Ambassadors will provide **support and demonstrations to customers**, ensuring they are well-versed in **utilizing Copilot to its full potential.** They should be able to address any technical issues and provide solutions promptly.
- **Documentation**: Ambassadors will **create and maintain documentation** related to Copilot usage, best practices, and troubleshooting guides. This will serve as a valuable resource for both customers and internal teams.

By joining the program, ambassadors will play a vital role in driving the adoption and success of Copilot among the client's customers.

**Qualifications** Qualifications**:

- Strong command of the **English and Japanese language**:

- Superior communication skills including active listening
- Excellent problem-solving skills
- Strong interpersonal skills
- Persuasion skills are a plus
- A positive attitude and the ability to build relationships with clients
- Ability to speak a second language may be advantageous

**Device Requirements**:

- Computer that is not joined to another company’s domain, neither managed by any remote management - inventory systems or tools.
- ** Preferred**: Dedicated laptop or PC for this project with no additional work or personal software installed
- OR have an additional USER profile dedicated only for this project, with no other software running
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- Ethernet connection required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology

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