TuyỂn GẤp) Guest Experience Officer

Guest Experience Officer - Japanese speaking
**Hạn nộp**: 28/02/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Khác
Loại hình
Khách sạn/ Khu căn hộ Nhà hàng/ Bar/ Pub Dự án BĐS/ Quản lý tòa nhà
Ngành nghề
Khác
Vị trí
Trưởng ca/ Giám sát
Cập nhật
22/01/2025 15:55
MÔ TẢ CÔNG VIỆC
Objective
The Guest Experience Officer (Japanese Speaking) will be the primary point of contact for guests, ensuring a smooth and exceptional experience in the Omakase restaurant and luxury bar. This role focuses on personalized service, supporting communication between guests and the Japanese Head Chef, and delivering a seamless connection between the FOH team and the kitchen. Proficiency in Japanese is mandatory to uphold the restaurant's high standards of cultural alignment and guest satisfaction.
**Key responsibilities**:
1. Guest Reception & Experience Management
- Welcome guests with warmth and professionalism, guiding them to their seats and setting the tone for their luxury dining experience.
- Manage guest inquiries and reservations, addressing specific needs and preferences with precision.
- Support the FOH team in ensuring each guest’s experience is tailored and memorable, especially for VIPs.

2. Guest & Chef Communication
- Act as a direct liaison between guests and the Japanese Head Chef, accurately communicating questions, feedback, and preferences.
- Provide guests with an understanding of the Omakase menu, Japanese dining customs, and key details about dishes to enhance their experience.

3. VIP & Concierge Service
- Collaborate with the Guest Service Manager to implement VIP and concierge service protocols.
- Deliver exceptional service to VIP clients, ensuring all aspects of their visit exceed expectations.

4. Operational Support
- Assist the Guest Service Manager in ensuring smooth communication and service flow between the FOH team and kitchen.
- Monitor the dining area to maintain ambiance, cleanliness, and readiness, in line with luxury service standards.

QUYỀN LỢI ĐƯỢC HƯỞNG
- Income: Competitive, negotiable based on capability
- Service Charge.
- Statutory Social Insurance
- 13-monthly salary
- Annual travel, gratitude party, gifts on birthdays, holidays,...
- Structured Learning and Development Program.

YÊU CẦU CÔNG VIỆC
A Knowledge 30%
1 Familiarity with Japanese dining customs, Omakase service, and high-end hospitality practices. 5%
2 Professional proficiency in Japanese (N3-N2) is mandatory; English fluency is preferred 15%
3 Proven experience (1-2 years) in a guest-facing role, ideally in luxury dining or hospitality. 10%
B Technical Skill 40%
1 Strong interpersonal and communication skills to engage with guests and ensure exceptional service. 15%
2 Ability to manage reservations, seating arrangements, and guest records with accuracy. 15%
3 Proficiency in basic administrative tools and reservation systems is preferred. 10%
C Core Competencies 30%
**1 Communication**: Ability to effectively convey guest needs and feedback to the culinary team, ensuring alignment. 15%
**2 Customer Focus**: A guest-first approach to ensure every interaction is seamless and memorable. 15%
Total 100%
YÊU CẦU HỒ SƠ
Nộp hồ sơ ứng tuyển trên Hoteljob.vn