Guest Experience Officer

4 days ago

Hà Nội, Vietnam Melia Hanoi Hotel Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Welcomes customer, receive comments from customer; answer all customers’ questions concerning our service and further information.
- Responds to guest needs and resolves related problems.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Be responsible for facilitating efficient communications for both guests and staff within the hotel and for external communications.
- Promotes inter-hotel sales and in-house facilities.
- Analyses and approves discounts and rebates.
- Supports and assists departments at peak periods, especial Front Office.
- Communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Report to Guest Experience Supervisor.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Full salary and service charge in probationary period.
- Professional working environment.
- Opportunity to attend training course and develope career at Melia Hotels International.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good appearance, strong in English (both communicating & writing)
- Be guest services orientated.
- Good communication skill.
- Good teamwork spirit.
- Opera system skill.
- Experience at the same position is an advantage

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Hành chính Văn phòng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn,Quan Hệ Khách Hàng,Tài Chính/Ngân Hàng

Trung cấp - Nghề
Không yêu cầu

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