Assistant Guest Experience Manager

2 weeks ago

Hà Nội, Vietnam Melia Bavi Mountain Retreat Full time

**Hạn nộp**: 30/12/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Ba Vì - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Khác
Vị trí
Trợ lý, thư ký
Cập nhật
24/11/2025 13:27
MÔ TẢ CÔNG VIỆC
The mission of the Assistant Guest Experience (GEX) Manager at Melia Ba Vi Mountain Retreat is to support the Operation Manager in ensuring that every guest receives exceptional service and enjoys a memorable stay. This role involves collaborating with various departments to anticipate and meet guests' needs, handling guest feedback and special requests with professionalism, and maintaining high service standards throughout the resort. The Assistant GEX Manager plays a key role in training and mentoring guest service staff, monitoring guest satisfaction scores, and implementing strategies for continuous improvement.
1. Assist in overseeing daily operations to ensure a seamless and exceptional guest experience.
2. Collaborate with various departments to anticipate and meet guests' needs and preferences.
3. Handle guest feedback, complaints, and special requests promptly and professionally.
4. Contribute to the development and implementation of guest service standards and procedures.
5. Train and mentor resort's staff to maintain high service standards.
6. Monitor guest satisfaction scores and implement strategies for improvement.
7. Support the Operation Manage in developing and executing guest engagement activities and programs.
8. Ensure compliance with health and safety regulations and company policies.
QUYỀN LỢI ĐƯỢC HƯỞNG
- Dormitory for remote employees. Full nutritious meal.
- Service charge, 13th month salary bonus and other benefit according to company policy.
- Periodic health check-ups
- Career development opportunities.

YÊU CẦU CÔNG VIỆC
Minimum of 3 years of experience in international hotel brand as supervisor or 1 years exp as assistant manager.
Excellent customer service skills with ability to effectively manage complaints and resolve conflicts.
Good motivator, eanger to learn new things and connect with everyone.
Strong leadership and organizational skills, with ability to handle multiple tasks and work well under pressure.
Proficiency in Microsoft Office and hotel management software (e.g. Opera PMS).
Excellent communication skills in English and Vietnamese, both written and verbal.
Ability to train and develop the team.
Ability to work flexible hours, including weekends and holidays.
Familiarity with local area attractions and knowledge of local cultures is a plus.
Familiarity with cold weather in the North/mountain area of Vietnam.
Opportunity for growth into the GEX Manager.
YÊU CẦU HỒ SƠ
**Contact**: 0355993224 (Mr. Quang).

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