Customer Success Representative

1 week ago

Hà Nội, Vietnam Dupont Full time

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.

**WHY JOIN US?**

**Our purpose is to empower the world with essential innovations to thrive. We work on things that matter**

Have the **Opportunity** to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Get to **Experience** a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all

Get to know our** Purpose** and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

**URGENT HIRING**

**Work location: Bac Ninh**

**Work set up: Onsite**

This position is responsible for acting as a customer success representative managing order fulfillment process, and providing support to customers through collaboration with the sales team, project team and demand team to meet customer requirements while contributing to business success in Vietnam.

**JOB RESPONSIBILITIES**
- Manage Request for Quotations (RFQs) from sales and coordinate with product manager and project manager to provide reference quotation.
- Manage Purchase Orders (POs) from customers and provide feedback on the delivery plan accordingly.
- Coordinate with the product manager and project manager to deliver quotations to Sales.
- Collaborate with the demand team to fulfill customers’ forecast plans.
- Prepare shipping documentation and invoices for the delivery of goods.
- Maintain accurate and up to date records and files on all major accounts, including sales data, quote records, and customer contacts.
- Collect internal information by collaborating with sales to respond to customer documentation requirements for customer audit and vendor qualification.
- Perform other duties as assigned or necessary to meet business objectives.

**JOB REQUIREMENTS**
- Bachelor’s Degree in Business related field.
- Minimum 3 years of experience in Customer Service position.
- Knowledgeable in ERP system, experience with SAP, Salesforce or similar CRM is a plus.
- Excellent communication skills, both written and oral in English. Proficiency in Chinese is an advantage.
- Possess strong interpersonal skills, excellent communication abilities, a strong customer oriented, the capacity to be a good team player and the ability to work independently.

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