Admin and Customer Success Staff
2 weeks ago
**Mô tả công việc**:
(Mức lương: 25 - 35 triệu VNĐ)
【Job Summary】
- You will be working in a 50:50 = an administrator: customer success staff at the newly established Hanoi branch.
【Main responsibilities】
- Submit accounting to the Ho Chi Minh branch.
- Support procedures for setting up a Vietnam branch
- Support new employees
- Conduct meetings waith accounting firms in Vietnamese
- Perform some administrative tasks
- Perform other tasks assigned by Japanese managers.
‐Identify and address customers' core needs, and create and execute success plans (onboarding plans, schedules, etc.).
- Support smooth service implementation and operations (conduct meetings with contract companies, provide ANDPAD usage training, etc.).
- Understand decision-makers, decision-making processes, and develop scenarios for renewal until the next update, while working autonomously towards agreement on updates.
- Collaborate with Account Managers and other teams for onboarding activities with large-scale customers.
- Discover new onboarding methods and product use cases, share insights with the Customer Success team and sales, and provide feedback to development and product teams.
- Other task will be assigned by manager
【Company/Job Attraction】
- Full benefits package
- Good career advancement opportunities
- Opportunity to acquire technical knowledge and experience in the latest technologies
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Annual performance review: twice/ year
- Performance Bonus for all staff
- Patents and Inventions bonus
- Bao Viet Premium Healthcare Insurance Package even during the probation period
- Annual Health Check-up for all staff
- 12 days annual leaves, + New Year holiday according to the Japanese calendar
- Company trip, Year-End Party
- Insurance in full gross salary
- Gift for Tet/ Autumn Festival
- Hot bonus when introduce members ( Referral )
- Free coffee and Tea
- Hybrid working time
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Graduated from University
- Japanese:N2 holder (for Japanese client support)
- More than 5 years experience speaking with people outside the company, such as in customer service or sales
- Interested in construction tech
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng,IT Phần Mềm
Đại Học
5 - 5 năm
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