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Customer Service Associate

4 months ago

Ho Chi Minh City, Vietnam Công Ty Genkin Full time

**Mô tả công việc**:
(Mức lương: Từ 12 triệu VNĐ)
- Support in answering client queries about product specifications and uses via Facebook and Zalo. Maintaining client relations from Japan and Vietnam.
- Identifying customer needs, handling their claims about the loss or damage during the transportation.
- Forwarding and transferring inquiries to relevant individuals and departments in order to solve customer's concern.
- Ensure that all data are inputted in ERP and are up to date for customers and GM (General Manager) to track.
- Utilize new sales opportunities through maintaining good relationships and turn them into long-term partnerships.
- Be proactive in collecting customer's feedbacks to improve Genkin’s CRM platform as well as optimizing the service.
- Follow up with your clients to understand and meet their needs.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Genkin offers **a high and competitive salary**, up to 12,000,000 vnd for CSA positions.
- Genkin has **an awesome and inspiring work environment** and business culture.
- Genkin is all about work efficiency, our ERP has** an automatic report system**, where you can work more productively and avoid tedious tasks.
- Our office is located **at the center of District 1**.
- Genkin provides our employees with **high-quality equipment** from Apple, Samsung, Dell, and Sony because we want you to do your best at work.
- We are dedicated to offering **unlimited growth opportunities**.
- Legality: Genkin ensures that our employment contracts are transparent, and your health care** benefits will be fully provided.**:

- **CV should be in English**

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Understand Genkin's philosophy and be able to demonstrate it in your daily works.
- Maintain and reflect Genkin’s values, mission and vision daily
- Humble, respectful, responsible, and grateful
- Roll-up-your-sleeve attitude and eagerness to learn
- Hold yourself accountable for your decisions and actions.
- Responsible for Genkin’s reputation during employment.
- Balancing customer expectations & business needs.
- Demonstrate respect for others.

You possesses these qualities:

- Strong communication & negotiation skills.
- Always proactive.
- Strong relationship management.
- Ability to work under pressure.
- Strong problem-solving skills.
- Proficient computer skills.

Academic requirements:

- 1+ years of customer service experience, preferably in a related field.
- You must be above 24 years of age.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Cao Đẳng
1 - 2 năm