Customer Service Associate

7 days ago


Ho Chi Minh City, Vietnam Công ty TNHH Shopee Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Directly handle critical/ hard complaints end to end.
- Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
- Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions
- Detect loopholes & continuously improve of the process, workflow
- Maintain a balance between company policy and customer

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th Payment, Performance Bonus

Voluntary Health Insurance

Team building activities

in decision making.
- Ensure to achieve the KPIs (OLA, Backlog, Productivity.) but still satisfy the customers.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- 1 year of working experience in customer service.
- Analytical with effective negotiation and problem-solving skills
- Be ready to face the changes and quick action.
- Be able to work under pressure.
- Work independently as well as work well in a team.
- Working shifts (9 hours/shift), 2 days off in week, willing to work on duty.
- Great interpersonal, written and verbal communication skills at Vietnamese
- Basic English is required, Strong English skills is an advantage

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu



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