[akzonobel] - Customer Service Representative
3 months ago
**Position: Customer Service Representative**
Location: vincom Center
**Salary**: up to 16 Mil/month
**Main objectives**:
- To support and assure the Customer Service Team’s highly professional interactions with customers associated with order placement, order entry, fulfillment, delivery requirements.
- To coordinate with the Customer Service Team to ensure the Safety Stock level in Haiphong warehouse fulfilled to make sure orders delivery on time in full.
- To support the Sales Team to prepare, collect and submit the supporting documents to the Customer for their payment process on time in full.
**Responsibilities & accountabilities**:
- Responsible and accountable for Marine Coatings orders. Coverage from all customers to associates.
- Ensure efficiency and accuracy for overall order processing from order receipt, fulfillment to shipment.
- Ensure order entry accuracy in SAP system.
- Raise issues in delivery and/or documents process with respective function teams.
- Work cross-functionally to support timely delivery of all products to the customers.
- Manage customer order issues by constantly working close with counterparts in Sales, Supply Chain and Invoicing to make necessary rectifications.
- Manage goods return from the customer as per company policies and guidelines.
- Manage and clear backlog orders through regular daily review.
- Assist and support in ad hoc tasks relating to order processing and process improvement when required.
- Adhere to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and act in compliance with all regulations.
- Assist Invoicing team to ensure the order can be invoiced.
Pay: Up to 16,000,000₫ per month
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