Technical Service Officer
1 month ago
Location: Vincom 72 Đ. Lê Thánh Tôn, Bến Nghé, Quận 1
1. Purpose/Key Objectives of the Job
- Provide Best-in-Class service to project sites in the category that is far superior vs. competition
- Speedy and effectively handling project complaints
- Develop and maintains relationships with technical staff at customer sites, in order to keep and to extend the business
- Deliver periodical progress reports, proactively submit information regarding trends within the market and Provide recommendations regarding the improvements in the approach to the market.
2.Responsibilities
- Effectively handle complaints and close complaints in 07 days
- Provide total technical support to customer sites
- Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Communicates with RS Lab and/or Quality Control department to stablish corrective actions.
- Proactively prevent and solve problems of a technical nature occurring at existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Use reporting tools as CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests )
- Monitor competitive activities at customers’ facilities.
- Promote the positive company reputation and develops long-term relations with customer.
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- About Company:
AkzoNobel là công ty tiên phong trong ngành sản xuất sơn và chất phủ hàng đầu thế giới và là nhà sản xuất chính cho các loại hóa chất đặc biệt. Hiện tại, chúng tôi đang cung cấp cho các tập đoàn công nghiệp và người tiêu dùng trên toàn thế giới những sản phẩm tiên tiến và luôn nỗ lực kiến tạo các giải pháp bền vững để đáp ứng nhu cầu của khách hàng. Danh mục sản phẩm của AkzoNobel bao gồm các thương hiệu nổi tiếng như DULUX, Sikkens, International và Eka. Có trụ sở tại Amsterdam, Hà Lan, AkzoNobel luôn được xếp hạng là một trong các tập đoàn dẫn đầu trong lĩnh vực phát triển bền vững.
Loại hình công việc: Toàn thời gian
Mục lương: 13.000.000₫ - 15.000.000₫ một tháng
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