Customer Service Representative

5 months ago


Ho Chi Minh City, Vietnam Công Ty TNHH IDFL Việt Nam Full time

**Mô tả công việc**:
(Mức lương: 11 - 20 triệu VNĐ)

Interact with the company's clients and internal departments (30%)

2. Ensure that appropriate actions are taken to resolve customers' problems and concerns with 100% satisfaction.

3. Build rapport with clients by proactively following up, offering appropriate privileges and timely assistance, and gaining deep interpersonal connections, etc.

4. Resolve internal support requests.

5. Identify and pursue opportunities to acquire new clients.

Perform check-in procedure and relevant tasks of supporting clients (70%)

1. Ensure the information from the client's registration form meets the conditions of the check-inprocedure.

2. Input accurately client's information from the registration form into OS system.

3. Ensure accuracy in other relevant operations in the check-in procedure.

4. Fill in the risk assessment form for the auditing.

5. Create necessary folders on Dropbox for the auditing as instructions.

7. Follow up and confirm client's agreement, then make formal contract and archive.

8. Schedule and confirm the official auditing date to client and auditor.

9. Follow up with stakeholders to ensure certifications are obtained within specified timelines.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Base salary: 6,500,000 vnd
- Bonus skill: 5,000,000 vnd (depending on skills and job)
- Insurance according to Vietnam Labor law.
- 12 personal paid time off days
- 5 working day per week.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Education and Experience:

- Associate's Degree (or other 2-year degree) and above.
- Bachelor's degree in Business Administration/Language is preferred.
- At least 2 years of experience in customer service position or equivalent.
- Having experience in auditing field is a plus.

Required Knowledge/Skills/Abilities:

- Extensive knowledge of principles and processes for providing customer and personal services.
- Basic knowledge of auditing is a plus.
- Excellent organizational skills and attention to detail.
- Excellent client relationship building skills.
- Excellent in handling and resolving clients' complaints or problems.
- Strong analytical and problem-solving skills.
- Ability to actively look for ways to help people.
- Ability to be aware of others' reactions and understanding why they react as they do to offer appropriate approaches.
- Ability to prioritize tasks and to delegate them when appropriate to meet strict deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Good staff training skills.
- Good teamwork skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient in Vietnamese and English in verbal and written communication.
- Proficient in Chinese is a plus.
- Familiar with using OS system is a plus.

Attitudes:

- Put integrity first, be honest with colleagues and clients.
- Be careful and meticulous at work.
- Be positive and sociable.
- Be teachable and eager to learn more.
- Be on-time always.
- Be a finisher.
- I-can mindset.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu



  • Ho Chi Minh City, Vietnam NavigosSearch Full time

    **What We Can Offer**: This position works in an international environment and has contact with customers, colleagues and external sources local, regional and globally. Closely collaboration with the customer team that consist of sales, customer service, quality, technical service, logistics and finance representatives. This position will be based in our Ho...


  • Ho Chi Minh City, Vietnam PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • Ho Chi Minh City, Vietnam April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • Thành phố Hồ Chí Minh, Vietnam Vida Shoes International Full time

    Since 1973, Vida Shoes International has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems from the diversity of brands and successful products we have produced year after year. We are...


  • Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Thành phố Hồ Chí Minh, Vietnam APL Logistics Full time

    This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in...


  • Thành phố Hồ Chí Minh, Vietnam CÔNG TY L&A Full time

    **Position: Customer Service Representative** Location: vincom Center **Salary**: up to 16 Mil/month **Main objectives**: - To support and assure the Customer Service Team’s highly professional interactions with customers associated with order placement, order entry, fulfillment, delivery requirements. - To coordinate with the Customer Service Team to...

  • Customer Service

    5 months ago


    Ho Chi Minh City, Vietnam growthfn Full time

    a leading BPO company, providing exceptional customer service solutions to clients globally. We are currently seeking a dynamic and fluent Vietnamese speaker to join our customer service team as a Customer Service Representative. **Responsibilities**: - Resolve customer inquiries and complaints in a professional and efficient manner - Process orders,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

    We are seeking a highly skilled Customer Service Executive to join our team at Hegka Vietnam. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients in the US.Job DescriptionThe successful candidate will have excellent communication and problem-solving skills, with the ability to work...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam SummitNext Technologies Sdn Bhd Full time

    Job Title: Call Center Sales AgentAt SummitNext Technologies Sdn Bhd, we are seeking a highly skilled and motivated Call Center Sales Agent to join our team. As a Call Center Sales Agent, you will be responsible for providing exceptional customer service and sales support to our clients.Job Description:Key Responsibilities:De-escalate situations involving...


  • Ho Chi Minh City, Vietnam TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...


  • Ho Chi Minh City, Vietnam Công Ty TNHH April Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Understand client needs, eligibility, and coverage to provide insightful assistance. **Chức vụ**: Nhân Viên/Chuyên Viên **Hình thức làm việc**: Toàn thời gian **Quyền lợi được hưởng**: Salary will be commensurate with qualifications and experience Opportunities to be...


  • Ho Chi Minh City, Vietnam Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

    Job SummaryWe are seeking a highly skilled Customer Service Executive to join our team at Hegka Vietnam. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, families, and providers.Key ResponsibilitiesMember Support: Assist members, families, and providers in understanding healthcare...


  • Ho Chi Minh City, Vietnam Londora Nail Boutique Full time

    **Job Summary**: **Responsibilities**: - **Reservation Management**:_Process bookings, reservations, and cancellations accurately and efficiently. Coordinate with the property management team to ensure availability, cleanliness, and readiness of the holiday home for incoming guests. - **Guest Communication**_**:Communicate with guests before, during, and...


  • Ho Chi Minh City, Vietnam APL Logistics Full time

    This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of over 10 Customer Service Representatives to achieve excellent customer service satisfaction through defined and agreed processes. He/she participates in organizing vendor seminar program...


  • Ho Chi Minh City, Vietnam Oakwood Residence Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Be well groomed at all time and maintain a friendly cheerful attitude. - Courtesy and politeness are to be observed at all times and freely communicate with guests. Give guests complete and immediate attention to their complaints and requests - Prepare and checking all key card holder, room,...


  • Ho Chi Minh City, Vietnam Binance Full time

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...


  • Ho Chi Minh City, Vietnam Uponly NV Full time

    Job Responsibilities - Strategically lead a customer service team to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. - Assist in the development of processes to achieve the goals and objectives of the customer relations department given by the Top Management. -...


  • Thành phố Hồ Chí Minh, Vietnam Le & Associates Full time

    AkzoNobel is hiring Technical Service Representative - Salary: 25-30 mil gross - Working place: District 1, Ho Chi Minh - Time: Mon - Sat. At times will have to work on irregular hours including Sunday and Public Holiday =------/ Purpose of the job: - Represent International Paint in technical matters when dealing with customer at...