Customer Service Specialist

3 months ago


Ho Chi Minh City, Vietnam Medtronic Full time

**Careers That Change Lives
**Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Let’s work together to address the universal healthcare needs and improve patients’ lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the global disparity in care.

**A Day in the Life
**Support Supply Chain operations to ensure that order of finished product supply to meet business growth objectives for the business units assigned in Vietnam.

**Key Responsibilities**
- Executes Order Fulfillment for the local market and ensure that customers (internal & external) are serviced promptly & accurately.
- Customer orders are to be processed within the day & are invoiced within 24 hours after delivery
- Follow up with internal Trade Team to ensure X-dock shipment delivered to Distributors warehouse in the same day with invoicing date.
- Ensure customers receive products accurately & in a timely manner. Resolve daily delivery issues with Trade Analyst.
- Resolve customer complaints & issues effectively by being the focal person in driving for solutions. Ensure a timely reply to customers on their complaints.
- Collaborate with the Local Commercial Team, Regional Planning Team to manage back orders. drive down overall obsolete and excess inventories.
- Provide reports/ order fulfillment related information on a regular basis or as needed, in a timely manner.
- Attend to incoming calls promptly and ensure that SCM voice mails are to retrieved daily & actions to be followed up according to duty rooster.
- Work closely with respective Commercial Team & Inventory Team to ensure consignment stocks are updated regularly & accurately on system.
- Support teams and other internal/external customers with resolutions on complex issues and disputes, related to orders, billings and customer care order fulfilment processes
- Ensure system and operation transactions in compliance with local law, regulatory taxation as well as Medtronic’s Corporate policies.
- Stock movement to be updated into the system on the same day information was received.
- Perform Back up / standby duties as needed
- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.

**Must Have**:

- Bachelor's degree required
- Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

**Your Profile**
- Preferably degree in Business, Engineering, Logistics, Supply Chain or significant experiences in customer services or similar roles.
- 4+ year of working experience in Customer Service, Supply Chain or 2+ years in operations and process improvement or management roles.

**About Medtronic
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

**Physical Job Requirements
**The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)



  • Ho Chi Minh City, Vietnam ELCA Việt Nam Full time

    SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. **In this role**: We are currently seeking an experienced **Customer Services (L2 Support)...


  • Ho Chi Minh City, Vietnam Mouser Electronics Full time

    The Service Excellence & Training Team provides quality assurance, detailed guidance, coaching, and training on sales processes, programs and systems in a manner which ensures total quality and exceptional customer service. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS - Team player and role model who motivates teams to provide excellent customer service. -...


  • Ho Chi Minh City, Vietnam TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...


  • Ho Chi Minh City, Vietnam April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, - Analyze technical service...

  • Customer Service

    4 months ago


    Ho Chi Minh City, Vietnam Flywheel Digital Full time

    **About Us** Flywheel SEA (formerly known as Intrepid Group) **Ascential Group** With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **About the Role** As a Customer Service...


  • Ho Chi Minh City, Vietnam MEXC Full time

    **About the Opportunity** We are looking for a Vietnamese-speaking customer service specialist with a positive and customer-oriented personality. Customer service specialists need to handle and resolve reported customer questions, provide high-quality customer service and improve customer satisfaction. 1. Responsible for receiving user's consultation and...

  • Services Specialist

    3 months ago


    Ho Chi Minh City, Vietnam Baker Hughes Full time

    **Are you a Field Specialist looking for a new opportunity?** **Would you like the opportunity to work as a field service specialist?** **Join our Bently Nevada Team** Baker Hughes Bently Nevada offers a holistic suite of machine condition monitoring and protection hardware, software, and services. We help ensure you achieve the highest level of asset...


  • Thành phố Hồ Chí Minh, Vietnam Diag Full time

    **Duties and Responsibilities**: Establish and maintain good relationship with customer by: - Receive and respond to customer complaints, aiming to resolve the issue at the earliest - Analyze complaints to understand the root cause and identify trends or recurring problems - Communicate with other departments to resolve complaints, ensuring a consistent...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam VNETWORK Full time

    **Mô tả công việc** - 70% công việc: Chăm sóc khách hàng - Thu thập ý kiến phản hồi của khách hàng về sản phẩm/ dịch vụ của Công ty, record thông tin gửi báo cáo theo mẫu cho cấp quản lý.- Duy trì mối quan hệ với các khách hàng thân thiết của Công ty, thường xuyên thăm hỏi để tạo...


  • Ho Chi Minh City, Vietnam DKSH Full time

    **Location**:Ho Chi Minh, VN, VN**Job Function**:Field Marketing**Requisition Number**:155582**Description**: **About DKSH** DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH’s portfolio of...


  • Ho Chi Minh City, Vietnam SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Help customers to use our ticketing product in the most efficient way by providing technical support to analyze, reproduce, and identify the root cause of various software glitches across various modules. - Research, diagnose, and analyze Customer issues with accurate solutions. - Ensure Issue...


  • Ho Chi Minh City, Vietnam công ty tnhh công nghệ thông tin elca việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Support Specialist**: - **Mã tin đăng: 3679207**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...


  • Ho Chi Minh City, Vietnam Văn Phòng Đại Diện Bigo Technology Pte. LTD Tại Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Responsible for building, expanding and maintaining good relationships with VIP users; - Coordinate and promote resolution of VIP users's problems; - Responsible for understanding users needs, analyzing related data. Periodically issue relevant research reports, collect feedback to improve service...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **1/ Overall Job Purposes** - Customs Clearance Documentation Specialist (CDZ Documentation Specialist) is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required. **2/ Main Tasks & Key Responsibilities**: - Serve as the...