Customer Service Representative

5 months ago


Ho Chi Minh City, Vietnam Binance Full time

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

**Responsibilities**:

- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.

**Requirements**:

- College degree or above.
- ** Proficient in English and Vietnamese. **Other languages** **would be advantageous for efficient collaboration with various stakeholders in the company.
- Minimum 1 year experience in customer service, preferably in finance or the e-commerce industry. Outstanding recent graduates are also welcome to apply.
- High level of honesty and integrity, proactive and meticulous and have a sense of responsibility and team work.
- Ability to work under pressure, strong communication skills and exceed beyond expectations.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift or weekend shift.
- Positive about the crypto industry.

**Working at Binance**
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s **core values**, creating a unified culture that enables collaboration, excellence, and growth.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.



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