Customer Service Representative
1 month ago
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
**Responsibilities**:
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
**Requirements**:
- College degree or above.
- ** Proficient in English and Vietnamese. **Other languages** **would be advantageous for efficient collaboration with various stakeholders in the company.
- Minimum 1 year experience in customer service, preferably in finance or the e-commerce industry. Outstanding recent graduates are also welcome to apply.
- High level of honesty and integrity, proactive and meticulous and have a sense of responsibility and team work.
- Ability to work under pressure, strong communication skills and exceed beyond expectations.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift or weekend shift.
- Positive about the crypto industry.
**Working at Binance**
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s **core values**, creating a unified culture that enables collaboration, excellence, and growth.
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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