Customer Services Executive

6 months ago


Ho Chi Minh City, Vietnam Công ty Cổ phần Ứng dụng Bản đồ Việt Full time

**Mô tả công việc**:
(Mức lương: 8 - 10 triệu VNĐ)

Mô tả Công việc

Vietmap Application JSC. is established in the year 2006 by an elite group of experts in GIS (Geographic Information System) and information technology.

Today, VIETMAP is known as a leading company in Vietnam about digital map making as well as GIS services and products providing.

We are looking for Customer Services Executive in order to support Customers in the most efficiency way as well as promote users' experience.

Responsibilites:
Contact potential or existing customers to inform them about a product (Hardware/software) or services using scripts

Feedback questions/querries about products or the company to close the sales

Direct prospects to the Auto sales team when needed

Enter and update customer information in the database (CRM/DMS)

Take and process orders (All channels) in an accurate manner

Actively & skillfully handle grievances to preserve the company's reputation

Follow up & keep records of calls and sales and note neccessary information

Shift working time is required

Contact potential or existing customers to inform them about a product (Hardware/software) or services using scripts

Feedback questions/querries about products or the company to close the sales

Direct prospects to the Auto sales team when needed

Enter and update customer information in the database (CRM/DMS)

Take and process orders (All channels) in an accurate manner

Actively & skillfully handle grievances to preserve the company's reputation

Follow up & keep records of calls and sales and note neccessary information

Shift working time is required

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Laptop

Chế độ bảo hiểm

Du Lịch

Phụ cấp

Đồng phục

Chế độ thưởng

Chăm sóc sức khỏe

Đào tạo

Tăng lương

Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc

1-2 years experience as telesales representative or other sales/customer service role

Good knowledge of relevant CRM system and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Excellent knowledge of English

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

High school diploma; BSc/BA will be a plus

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Cơ Khí,Cơ Điện

Trung cấp - Nghề
Không yêu cầu



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