Customer Service Executive
6 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Position Summary:
- Follow up latest space situation (both feeder/Mother vessel) to avoid exceed FIX - Optional spaces. Special attention to Tender/ GVA VIP having commitment spaces / mother vessel voyage.
- Provide information of vessel details, shipping schedule to shipper
- SOB / EDI / TLA / VGM (Incase missing VGM make sure shipper well informed and update on time, avoid No VGM = No LOAD)
- Send rollover advice to Customers and Agents for all trade lines
- Send loading confirmation for VIP clients
- Handle COD/Hold/return/Re-export request (co-ordinate parties concerning Sales, Freight team, docs team)
- Handle UAC incase POD agent notice to POL - (all cases have consult guideline from CS Manager how to handle specific case and update both sides Shipper and POD agencies on time). Regular pushing shipper co-ordinate with their Consignee clear cargo to avoid DEM/STORAGE basic daily increasing and affect into utilization MSC’s equipment
- To perform SANCTION Booking - follow up latest policies at GVA Website guideline - make sure submit to Proxy Compliance Officer before send booking confirmation to local shipper.
- Collaborate with other departments to ensure the smooth delivery of operations
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
We offer top-notch medical benefits
We offer more paid leave than required by the law
We offer various bonuses and awards
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Key Experience & Qualifications:
- At least 2-3 years of Customer Service function in Shipping
Key Competencies & Skills:
- Knowledge Portnet, TMS
- Able to work independently and ability to work under pressure
- Team work skills
- Customer oriented; ability to respond positively and sensitively to the need of customers and follows though queries / transactions effectively and efficiently and reverts to customers without delay.
Key Performance Indicators / Measures:
- SOB / EDI, TLA accuracy / On time
- Booking accuracy
- Responsiveness (respond to INTRA Booking requests in no more than 02 working hours)
- Minimize service error cost to POL.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
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