[gs] Customer Service
7 days ago
**Company Description**
**_
The Bosch Group_**_ is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._
- The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth._
**_ Bosch Global Software Technologies Company Limited (BGSV) _**_i_**_s 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions. _
- Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region. _
- With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes._
- Answer, escalate, and follow up on all requests to ensure proper response and quality of service.
- Register all details related to customer interactions in the database and contribute to the knowledge base development.
- Represent the company's image by adhering to its Internal Regulations, policies, and the service's work instructions and processes.
- Fulfill additional assignments such as supporting other colleagues, countries, locations, and new services, including Customer Support Representative activities and satisfaction surveys.
- Meet service key performance indicators.
- Participate in the continuous development and improvement of processes and services.
- Fulfill any other tasks related to the area of responsibility as requested by the direct superior.
**Qualifications**
- Proficiency in both English and Chinese (HSK4)
- Proficiency in IT skills (MS Office); SAP knowledge is a plus.
- High sense of responsibility, patience, urgency, and customer support orientation.
- Capacity to organize and make decisions effectively.
- Flexibility and motivation to solve customer requests.
- Excellent communication skills (empathy, active listening, persuasion), with a positive attitude.
- Proactive and responsible in completing all assigned tasks.
- Willingness to work in shifts.
- Previous customer support experience is a plus
**Additional Information**
**_
Why BOSCH?_**
- Because we do not just follow trends, we _**_create _**_them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work._
**_ Benefits and Career Opportunities_**
- _ Working in one of the _**_Best Places to Work_**_ in Vietnam and Top 30 of the _**_Most Innovative Companies _**_all over the world_
- _ Join in a dynamic and fast-growing global company (_**_English-speaking_**_ environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world_
- **_ Onsite opportunities_**_: short-term and long-term assignments in worldwide offices_
- _ Engage in our _**_diverse training_**_ programs which surely help strengthen both your personal and professionalism_
- **_ 13th-month_**_ salary bonus + attractive _**_performance bonus_**_ (you'll love it) + annual performance appraisal_
- **_ 100% offered salary_**_ and mandatory _**_social insurances_**_ in 2-month probation_
- **_ 15++ days_**_ of annual leave + 1-day of birthday leave_
- _ Premium health insurance for employee and _**_02 family members_**:
- **_ Flexible _**_working time and working model_
- _ Lunch and parking allowance_
- Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building _
-
Ho Chi Minh City, Vietnam Bosch Group Full timeCompany Description The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology,...
-
Regional Service Transformation Project Manager
2 weeks ago
Ho Chi Minh City, Vietnam Grab Full time**Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...
-
Gs & Compliance Advisor
7 days ago
Thành phố Hồ Chí Minh, Vietnam Navitas Full time**GS & Compliance Advisor** **About the role** **Key Responsibilities** **Genuine Student Checks and Pre-screening** - Serve as the primary point of contact for Genuine Student checks across all pertinent Australian business units. - Evaluate the authenticity of students' intentions to study abroad as well as their financial capabilities. - Conduct...
-
Quality Control Leader
7 days ago
Thành phố Hồ Chí Minh, Vietnam Công ty TNHH GS 25 Full time**Quality Control Leader**: Toàn thời gian - QA & QC - Head Office Lương**:Thỏa Thuận** Địa điểm: Head Office Phòng ban: QA & QC Hạn nộp hồ sơ: 24/01 — 28/02/2025 **I. WHAT WILL YOU DO?** - Control and follow up on Suppliers' quality document at GS 25 Vietnam, which must be following GS 25 Vietnam standard, Vietnam law...
-
Customer Support Specialist
5 days ago
Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service
1 week ago
Ho Chi Minh City, Vietnam Công Ty TNHH Tuv Sud Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Monitor and track the progress of the jobs by following up with technicians for samples and test results - Prepare test reports to customer and sales - Send test reports to sales and customers - Interface with customer job status, and handle inquiries - Maintain and upkeep laboratory records and...
-
Customer Service
1 week ago
Ho Chi Minh City, Vietnam công ty cổ phần icheck Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service**: - **Mã tin đăng: 3271697**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi...
-
Customer Service
1 week ago
Ho Chi Minh City, Vietnam Công Ty TNHH Identalsoft Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Provide support and assistance to our English speaking customers - Research, diagnose, analyze and record customer issues and communicate solutions - Interact with Vietnam Dev and QA members - Interact with US members - Work closely with Customer Success Managers to maintain customer satisfaction -...
-
Customer Service Officer
1 week ago
Ho Chi Minh City, Vietnam Công ty Tài chính TNHH MTV Shinhan Việt Nam Full time**I. Job Summary**: - To provide an efficient and high-quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines. - To deal with internal & external customers in order to provide a high-quality service and satisfy customer's needs which meet all Customer Service (CS) KPIs. - To give comments/ideas on...
-
Customer Service Executive
1 week ago
Ho Chi Minh City, Vietnam Công ty Cổ phần M Village Full time**RESPONSIBILITIES**: - Provide solutions to recovery service, and improve customer satisfaction; - Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction; - Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication...
-
Customer Service
2 weeks ago
Ho Chi Minh City, Vietnam Công Ty TNHH Cargobus Logitec Vietnam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Problem-solving to improve service delivery standards and minimize cost impacts. - Cooperate with customers, warehouses, agents and shipping lines, other partners to handle the shipments. - Coordinate with clients & trucking companies to set up trucking for shipment (if any). - Prepare reports, and...
-
Customer Service Staff
1 week ago
Ho Chi Minh City, Vietnam ITL Full time**VELA INTEGRATED LOGISTICS CORPORATION (ITL SUB)** (Web: Home - VELA) **Requirements**: **_Performance_** - Interact, verify, classify customer/supplier’s inquiry to assign to related internal department exactly and timely - Coordinate with internal to solve and feedback to all issues/ complaint from Customers/ Suppliers - All tickets opened on...
-
Customer Service Manager
1 week ago
Ho Chi Minh City, Vietnam Lixibox Full time**Department**: Customer services **Salary**: negotiable **Commitment**: Full Time **Location**: Hồ Chí Minh **Job description**: Lixibox is a full-stack one-stop omni-channel solution for luxury affordable brands to reach GenZ consumers in Vietnam, one of the fastest growing region in the world. She focuses on optimizing operation by leveraging an...
-
Customer Service Specialist
4 weeks ago
Ho Chi Minh City, Vietnam TE Connectivity Full timeTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Manager
2 weeks ago
Ho Chi Minh City, Vietnam Huhtamaki Group Full timeInspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...
-
Customer Service Executive
1 week ago
Ho Chi Minh City, Vietnam UOB Vietnam Full time**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...
-
Customer Service Manager
7 days ago
Ho Chi Minh City, Vietnam Chi Nhánh Công Ty TNHH Sức Khỏe Trọn Đời Tại Tp.Hồ Chí Minh Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - To be responsible for the direct supervision and support of the Customer Service Representative staff in the clinic - To ensure that the highest standard of customer service is provided in full accordance with both the company and clinic standard operating policies and procedures (POP’s). - To...
-
Customer Service Executive
2 weeks ago
Ho Chi Minh City, Vietnam Avery Dennison Full timeCompany Description ABOUT AVERY DENNISON CORPORATION: **Job Description**: - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints...
-
Customer Service Executive
2 weeks ago
Ho Chi Minh City, Vietnam Avery Dennison Full time**Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...
-
Remote Customer Service
2 weeks ago
Ho Chi Minh City, Vietnam microaquaticshop Full timeHi all, we are looking for a full-time Vietnamese Customer Service person to help with our every day Customer Service for our lovely customers in Australia. **Description**: - Solve problems related to customers issue. Make sure all my customers are happy and everything resolve in the day and as soon as possible - Also familiar with working with SHOPIFY -...