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Contact Center Specialist

2 months ago

Ho Chi Minh City, Vietnam Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Job Responsibilities:

- Provide customers with product and service information. Update existing customer information into system. Follow up with customer calls where necessary.
- Cung cấp cho khách hàng thông tin về dịch vụ và sản phẩm của Công ty. Cập nhật thông tin khách hàng vào hệ thống. Theo dõi và giải đáp cuộc gọi cho khách hàng khi cần thiết._
- Register and follow up customer complaints. Identify and escalate priority issues
- Ghi nhận và theo dõi các khiếu nại/phản ánh của khách hàng. Xác định và báo cáo lên cấp trên đối với các vấn đề ưu tiên._
- Document all call information according to standard operating procedures
- Lưu trữ thông tin cuộc gọi theo đúng thủ tục tiêu chuẩn._
- Complete call logs and follow quality assurance standard and produce call reports
- Hoàn chỉnh nội dung cuộc gọi theo quy định hiện hữu, phù hợp với các tiêu chuẩn quản lý chất lượng và giúp tạo ra các báo cáo liên quan._
- Others: to be assigned by the Line manager or Company’s management (if any)
- Các công việc khác: Được phân công bởi Quản lý trực tiếp hoặc Ban Giám đốc Công ty (nếu có)_
- Job Requirements:_
- Have experience contact Call Center
- _
- Kinh nghiệm làm việc tại contact Call Center_
- Telephone communication skills
- Kỹ năng trao đổi với khách hàng qua điện thoại_
- Problem-solve skills
- _
- Kỹ năng xử lý tình huống_
- Listening skills
- Kỹ năng lắng nghe_

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