![Prudential plc](https://media.trabajo.org/img/noimg.jpg)
Contact Center Senior Specialist
2 weeks ago
MÔ TẢ CÔNG VIỆC:
- Hiểu rõ về sản phẩm, quy trình nghiệp vụ và dịch vụ khách hàng hoàn hảo theo tiêu chuẩn của Prudential để phục vụ khách hàng một cách tốt nhất
- Tiếp nhận và giải quyết các thắc mắc, yêu cầu và phản ánh của khách hàng về dịch vụ hoặc sản phẩm của Công ty thông qua các kênh thông tin như Tổng đài, Hộp thư điện tử, và các phương tiện truyền thông xã hội
- Thực hiện cập nhật thông tin, yêu cầu vào hệ thống quản lý của Prudential
- Thực hiện nghiệp vụ theo đúng quy trình xử lý được thống nhất, quy định trong nội bộ Bộ phận hoặc Công ty
- Hoàn thành những báo cáo theo yêu cầu từ Quản lý trực tiếp
YÊU CẦU CÔNG VIỆC
- 6 tháng - 2 năm kinh nghiệm trong lĩnh vực Chăm sóc khách hàng, ưu tiên ứng viên đã có kinh nghiệm Chăm sóc khách hàng qua Tổng đài (Call Center)
- Tuổi: 25-32
- Trình độ: Trung cấp trở lên
- Làm ca xoay 5 ngày bất kỳ trong tuần
- Giọng nói dễ nghe, không bị lẫn giọng vùng miền, địa phương
- Có kỹ năng đánh máy nhanh chữ/phút) và đúng chính tả tiếng Việt
- Ham học hỏi và tiếp thu kiến thức mới nhanh
- Có tư duy giải quyết vấn đề nhanh nhạy, linh hoạt, giao tiếp khá và chịu được áp lực công việc
QUYỀN LỢI
- Làm việc trong môi trường năng động
- Chế độ đãi ngộ tốt với nhiều phúc lợi
- Làm việc tại Trung tâm phục vụ khách hàng chuyên nghiệp với cơ sở vật chất được trang bị đầy đủ và hiện đại
- Được đào tạo bài bản, có lộ trình phát triển nghề nghiệp rõ ràng và theo đánh giá kết quả công việc trong suốt quá trình làm việc thực tế.
- Loại hợp đồng: Full-time hoặc Short-term 11 tháng (cơ hội xem xét và lên chính thức sau mỗi đợt đánh giá công việc)
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