Customer Service and Data Support Coordinator

1 week ago

Ho Chi Minh City, Vietnam Finest Future Oy Full time

**Join Our Team as a Customer Service & Data Support Coordinator at Finest Future**

Hey there Are you ready to embark on an exciting adventure with Finest Future? We’re on the lookout for a dynamic and dedicated Customer Support Specialist to join our team to join us as Customer Service & Data Support Coordinator. If you have a passion for helping others and thrive in a fast-paced environment, this might be the perfect opportunity for you

**Customer Support**:

- Serve as the primary point of contact for inquiries and requests from parents or guardians of students.
- Provide 1:1 customer service via Zalo, WeChat, WhatsApp, skype and other quick chatting channels, ensuring timely and helpful assistance.
- Establish groups for each customer family to implement a direct customer service model.

**Help Desk Management**:

- Manage the help desk for parents or guardians, addressing concerns, resolving issues, and escalating complex matters.

**Communication Coordination**:

- Coordinate communication efforts internally and externally to ensure clarity, consistency, and alignment with organizational goals.
- Support customers in the residence permit process.
- Follow up on students' study status.

**Data Management**:

- Manage and maintain data accurately in relevant systems.
- Perform simple data analysis to support decision-making and improve processes.
- Generate reports and provide insights based on data trends.

**Administrative Support**:

- Assist with administrative tasks as needed, including data entry, document preparation, and scheduling.

**Action Plan Development**:

- Develop and implement action plans for handling various scenarios, including responses to common questions and concerns.

**Product Transition Facilitation**:

- Facilitate the transition between our different products, such as from FRESH to FAST, providing support and guidance throughout the process.

**Enrollment Management**:

- Monitor and manage enrollment inquiries, providing information about upcoming groups, available spaces, and registration procedures.

**Collaboration with Staff**:

- Collaborate with teachers and staff members to gather relevant information for communication materials, such as logbooks and newsletters.
- Update students' statuses in Salesforce/Ikon/logbooks/lists.
- Support students struggling with their studies, contacting the family in case of too many absences.
- Reassign students and handle operations in pausing/withdrawing/quitting situations.

**Qualifications**:

- Bachelor's degree in a related field or equivalent work experience.
- Previous experience in customer service or a similar role preferred.
- Excellent communication skills, both written and verbal (in English and Vietnamese).
- Proficiency in Burmese is a plus.
- At least 1 year of relevant experience in Customer Support especially from international education will be a plus.
- Knowledge of the education or childcare industry is a plus.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite and other relevant software.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility to adapt to changing priorities and responsibilities.
- Knowledge of the education or childcare industry is a plus.
- Experience with data management and analysis tools is highly desirable

**Why Join Finest Future**:

- **Exciting Work Culture**: Join a startup where opportunities for growth are abundant.
- **Transformative Impact**: Your work contributes to shaping a transformative future.
- **Global Environment**: Dive into an international work culture, where English is spoken fluently.
- **Work-Life Harmony**: Experience the best of Finnish culture - fair, balanced, and stress-free.
- **Fun Workplace**: Enjoy a workplace filled with laughter and joy.
- **Salary**: VND 12 - 14 Millions

**Recruitment Process**:
If you are ready to own this role, share your resume and a cover letter that tells us your story and why you're the perfect match. Let's make work feel like play

Contact and Address:
**_ Please note that we will start reaching out the applicants after 5th July'2024_**

**About Us**:
At Finest Future, we focus on education and entrepreneurship, making the future of youth our mission. We enable young talents worldwide to access the Finest Bay education and entrepreneurial dream. As the leading company in Finland attracting future talents, our team members are located globally: Finland (Tampere, Espoo), Myanmar (Yangon), Vietnam (Ho Chi Minh City), Estonia (Tallinn), and Brazil (Porto Alegre). Our customers and partners are in 15 countries and growing rapidly.

What You Can Expect from Us:

- Massive, direct impact of the work on the lives of people.
- Culture of 'doers' and not one of 'approvals.'
- Strong ownership expectation and freedom to fail.
- Ambitious thinking with lots of fun

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