Bpo Management, Customer Service

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Mô tả công việc:(Mức lương: Thỏa thuận)pThe primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skillsReport to:Operations Manager Responsibility: Acquire and update knowledge of...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

a leading BPO company, providing exceptional customer service solutions to clients globally. We are currently seeking a dynamic and fluent Vietnamese speaker to join our customer service team as a Customer Service Representative.Responsibilities: Resolve customer inquiries and complaints in a professional and efficient manner Process orders, returns, and...

About UsFlywheel SEA (formerly known as Intrepid Group)Ascential GroupWith more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange.About the RoleAs a Customer Service Specialist, you will be...

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

Big foreign firm International working environment Attractive salary packageROLES AND RESPONSIBILITIES Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. Responsible in the overall management of a national service partner...

SCOPE OF WORKManage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenantsAdministrative tasks Receive all calls from residents or tenants; Manage taxi service; Manage information about parking lots; Manage access cards; Manage express delivery service; Provide newspaper for tenants...

Improve customer service experience, create engaged customers and facilitate organic growthEnsure SKUs information, pricing are updated on company systemRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentControl resources and utilize assets to achieve qualitative and...

Customer Service Manager Responsibilities Strategically lead the customer service department to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. Create processes to achieve the goals and objectives of the customer relations department given by the Top Management....

Mô tả công việc:(Mức lương: Thỏa thuận) To be responsible for the direct supervision and support of the Customer Service Representative staff in the clinic To ensure that the highest standard of customer service is provided in full accordance with both the company and clinic standard operating policies and procedures (POP's). To have a...

Traveloka is Southeast Asia's lifestyle super app with a mission to fulfill the lifestyle aspirations of our users. Founded in 2012 by ex-Silicon Valley engineers, we set out to solve a central problem: simplifying travel from Indonesia to the world. That's how we became Indonesia's leading travel platform. Today we are so much more than that, our suite of...

JOB DESCRIPTIONBPO MAT BAO JOINT STOCK COMPANY_POSITION:Project Coordinator__TIME:_ 8:30 - 18:00 Monday to Saturday_LOCATION:_ 12A Nui Thanh, Ward 13, Tan Binh, HCMCI. ABOUT THE ROLE Be the communication point between client and internal stakeholders for any matters related to operation including hiring, onboarding, resigning, propose resource planning in...

() JOB DESCRIPTION: Call Center Inbound + Chat via social media channels Agents work at MBB Office and support US customers Support customers to buy/handle products by chatting and calling Follow up orders. Support customers on orders (delivery time, types of goods,) No salesWORKING TIME: Rotating night shifts : 22h00PM 7h00AM (Monday to Friday)()...

Mô tả công việc:(Mức lương: triệu VNĐ) Acquire and update knowledge of Microsoft products, support offerings, and licensing structure on an ongoing basis. Acquire and update knowledge of all Microsoft tools and associated working processes. Manage TLs, SMEs, Tech Engineers. Provide feedback & coaching to TLs, SMEs to improve service quality...

HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 02/08/2023Applications 1Views 50Job Detail: Offerd Salary (USD) Login to view salary Career Level Manager Experience > 10 Years Gender Male/Female Sector TP.HCM, Binh Duong, Dong Nai Industry Customer Service, Production, Purchasing/ Supply ChainOur client is a foreigninvested company, now...

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement,...

Job Description:Main responsibilities on BPO include but are not limited to:Supporting the Managing Director to enhance awareness on our Company's Values and Standards, Corporate Policies and Compliance Policies, SOPs and Guidance; Lead and oversight of implementation of evolving OGN compliance frameworks for local business organizations in collaboration...

Mô tả công việc:(Mức lương: Thỏa thuận) I.JOB BRIEFWe are looking for a CRM Manager who will be responsible for conducting cross team projects that will impact the most positively the acquisition, retention, and growth of the company's customers leveraging extensive customer data points and CRM channels. The individual will bring together task...