Customer Servicer Team Manager

The customer service lead is in charge of overseeing the day-to-day operations of Zalo's customer service team. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided. We are looking for a person who knows how to resolve customer...

SCOPE OF WORKManage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenantsAdministrative tasks Receive all calls from residents or tenants; Manage taxi service; Manage information about parking lots; Manage access cards; Manage express delivery service; Provide newspaper for tenants...

Big foreign firm International working environment Attractive salary packageROLES AND RESPONSIBILITIES Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. Responsible in the overall management of a national service partner...

Job Responsibilities Strategically lead a customer service team to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. Assist in the development of processes to achieve the goals and objectives of the customer relations department given by the Top Management. Develop...

Mô tả công việc:(Mức lương: Thỏa thuận)pThe primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skillsReport to:Operations Manager Responsibility: Acquire and update knowledge of...

Mô tả công việc:(Mức lương: Thỏa thuận) To be responsible for the direct supervision and support of the Customer Service Representative staff in the clinic To ensure that the highest standard of customer service is provided in full accordance with both the company and clinic standard operating policies and procedures (POP's). To have a...

Mô tả công việc:(Mức lương: Thỏa thuận)Customer Service Team Leader:Monitoring employee productivity and quality of customer service;Experienced in teammanagement;Making sure employees meet performance expectations;Organizing workflow and ensuring that employees understand their duties or delegated tasks;Giving instructions to subordinate...

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement,...

Seko Vietnam is ITL Corp's Joint Venture Company._I.Roles and Responsibilities Manage daily booking from suppliers/shippers/sales etc and Customer relationship management (external & internal), work with customers and vendors to improve our performance and service Implement and deploy Customer SOP, IOP Manage team to reach customer KPI base on instruction of...

This position is responsible for (but not limited to) managing all kind of timely and accurate movement of freight and information, he/she has to provide excellent customer service for delivering APLL commitment to key and complicated customers, meeting day to day Client's services requirements. Working closely with oversea KAM/ Product team to support them...

Improve customer service experience, create engaged customers and facilitate organic growthEnsure SKUs information, pricing are updated on company systemRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentControl resources and utilize assets to achieve qualitative and...

WE NEED YOU: Ensure all agents are achieving their daily KPIs in qualitative metrics Monitor scoring KPI statistics Isolate and identify areas of improvement in members' performance Monitor daily reports from the supervisorProvide leadership, guidance, and support to the team members Manage refreshments & training for agents Handle major incidents that...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Mô tả công việc:(Mức lương: Thỏa thuận) Key ResponsibilitiesCustomer Service Management: Manage all aspects of customer service operations, including handling inquiries, resolving complaints, and addressing customer feedback promptly and professionally. Monitor customer service performance metrics and continuously improve customer satisfaction...

Customer Service Manager Responsibilities Strategically lead the customer service department to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. Create processes to achieve the goals and objectives of the customer relations department given by the Top Management....

Mô tả công việc:(Mức lương: triệu VNĐ) Ensure all agents are achieving their daily KPIs in qualitative metrics Monitor scoring KPI statistics Isolate and identify areas of improvement in members' performance Monitor daily reports from the supervisor Provide leadership, guidance, and support to the team members Manage refreshments & training for...

Department: Customer servicesSalary: negotiableCommitment: Full TimeLocation: Hồ Chí MinhJob description:Lixibox is a full-stack one-stop omni-channel solution for luxury affordable brands to reach GenZ consumers in Vietnam, one of the fastest growing region in the world. She focuses on optimizing operation by leveraging an in-house agency and the...

Mô tả công việc:(Mức lương: triệu VNĐ) Build, implement, and manage processes that optimize customer experience and sales operations Work closely with leadership to design and implement plans to achieve sales objectives. From marketing to operations to technology Understands and knows HOW to build KPIs, and more importantly, HOW to motivate and...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Sales & Customer Service Management ExecutivesDate:1 Apr 2024Location: Ho Chi Minh City, East Asia, VNCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform...