Customer Strategy

4 days ago

Thành phố Hồ Chí Minh, Vietnam Unilever Full time

**Function**: CSP

**Work Level**: 1D

**Location**:HCMC

**ABOUT UNILEVER **With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

**JOB PURPOSE**

CS&P Assistant/Assistant Manager is responsible for driving trade marketing efficiency and effectiveness while continually looking for growth opportunities of the category and channels they are in charge.

**WHAT WILL YOUR MAIN RESPONSIBILITIES BE**

**1) Be accountable for the development and implementation of trade category plan for assigned category & customers/channels**
- Translate customer & shopper insights into business building opportunities within specific customers/channels.
- Build customers/channels specfic trade plans to align with total trade category plan and deliver category & brand objectives.
- Identify trade spend opportunities & risks and allocate budgets accordingly.
- Work with in-country CBD team to ensure excellent trade plan deployment & in-store activation.

**2) Work hand-in-hand with Marketing Team in (re-)launch and consumer promotion activites**
- Work out the brief for BTL agencies and sales team.
- In charge of in-store POSM design, briefing POSM/Activation team for production and installation in store.

**3) Work hand-in-hand with Shopper Marketing Team in developing and executing category/schematic shopper promotions**
- Lead scheme proposal and execution (POSM production, gift sourcing & delivery OTIF).
- Conduct ROI and post-promotion evaluation.

**4) Work out monthly rolling forecast for assigned channel through S&OP cycles**
- Prepare promotion sell-out volume with attention to market intelligence information & current business performance.
- Prepare input for Brand and build incremental sales volume.

**WHAT YOU NEED TO SUCCEED**

**Key skills**
- Interpersonal Skill
- Analytics Skills
- Project Management
- Stakeholder Management
- Financial Understanding Experiences & Qualifications
- 1-2+ years of relevant working experience in customer-facing, analytical or brand-building jobs
- Deep understanding of working with external partners and collaborating to provide solution
- Proactive complex problem solving, evaluate alternative options & provide data-driven approach

**Leadership**
- You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

**Critical SOL (Standards of Leadership) Behaviors**

**o PASSION FOR HIGH PERFORMANCE**:Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

**o PERSONAL MASTERY**: Sets high standards for themselves. Actively builds own wellbeing and resilience.

**o CONSUMER LOVE**: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

**o PURPOSE & SERVICE**: Has humility, understanding that leadership is service to others, inside and outside Unilever.

**o AGILITY**: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

  • Content Strategy Manager

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam ShopBack Full time

    **Our Journey** ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12...

  • Customer Strategy

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam Unilever Full time

    **Function**: CSP **Work Level**: 1C/1D **Location**:HCMC **ABOUT UNILEVER** With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make...

  • Access Strategy Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Merck Group Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...

  • Customer Service

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Mindpec Solutions Full time

    **Responsibilities**: ▪Answer customer enquiries and resolve customer issues in an efficient and timely manner ▪Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability ▪Responding to customer complaints and implementing customer retention strategies in...

  • Pa to Chief Transformation and Strategy Officer

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Customer & Marcom Senior Manager

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Manager, Customer Service

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Adidas Full time

    Purpose/ Mission: - To lead and develop a best in-class Customer Service division. Ensuring that we drive enhanced customer satisfaction through competitive service levels by meeting and ideally exceeding our customer’s expectations. Additionally, the department is required to maintain accurate sales forecasts & effectively manage inventory. ...

  • Customer Strategy

    5 months ago

    Ho Chi Minh City, Vietnam Unilever Full time

    **Main Job Purpose**: - Customer Strategy & Planning is a strategic department in Customer Development functions. - We ensure that marketing plans fit with channel/customer and shoppers’ needs in order to maximize benefit for Unilever and our Customers. - The Customer Strategy & Planning Assistant Manager drives increased brand penetration and profitable...

  • Customer Service Manager

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam PNJ Full time

    **NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Quản lý **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 3 - 6 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Dịch vụ khách hàng **HẠN CHÓT NHẬN HỒ...

  • Customer Development Finance Director

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Unilever Full time

    Unilever Vietnam is a strategic market among Unilever Top Global Markets known for its impressive growth and profitability. With nearly 30 years of presence in Vietnam, we have established ourselves as a market leader in FMCG sector. Our commitment is to grow sustainably to serve a population of 100 million people in Vietnam across 5 Business Units: Home...

  • Customs Solutions Specialist

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **1/ Job Purpose**: - Ensure compliance with all relevant customs regulations and standards. - Optimize customs pricing to achieve cost efficiency and competitive advantage. - Provide excellent support and service to internal and external customers regarding customs pricing. - Continuously improve processes and strategies to enhance overall business...

  • Customer Relationship Manager

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam BR Metals Pte Ltd Full time

    **Roles and Responsibilities** The Customer Relationship Manager should possess dynamic capabilities and network. Being based in Vietnam, reporting to the Managing Director, in charge of the day-to-day operations of the Vietnam office and ongoing business activities. He/ She is responsible for driving the Company’s growth and ensuring compliance with...

  • Customer Strategy

    5 months ago

    Ho Chi Minh City, Vietnam Unilever Full time

    **Job Descriptions**: **Be accountable for Category P&L delivery through expanded KPI and deeper category expertise**: - Ensures highest standards of Trade Category Plans via portfolio and channel strategic planning and deployment to deliver category & brand objectives, - Ensure full integration of Channel Trade Category Plans with Brand Marketing Plans and...

  • Customer Service Specialist

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Huhtamaki Group Full time

    Inspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...

  • Compliance Strategy

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Ngân Hàng TNHH Một Thành Viên United Overseas Bank Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Update, develop and implement the policy, procedure, provide guidance to ensure of meeting the requirements set forth under head office and local regulations in areas: FATCA, Internal Control system, Staff trading, MAS643 and Related Party Transactions, Compliance Manual, Corporate Governance...

  • Customer Care Senior Officer

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Customer Marketing Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam GSK Full time

    **Site Name**: Vietnam - Ho Chi Minh City **Posted Date**: Sep 19 2024 Are you looking for an opportunity to manage the integration of pharmaceutical brands and execute the marketing campaign to optimize the customer experience? If so, this is the role for you. As a **Customer Marketing Manager**, you will lead the development and execution of brand...

  • Compliance Strategy

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Product Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam AVNON Full time

    AVNON *** - Lim Tower 3, 29A Nguyễn Đình Chiểu, Đa Kao, Quận 1, District 1, Ho Chi Minh- At office- Posted 5 hours ago- Skills: - Product Manager Project Manager QA QC **Top 3 reasons to join us**: - We're a product development company not outsourcer - Work with the latest technologies - Excellent salary, benefits & promotion...

  • Channel Customer Success Manager, Vietnam

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam Udemy Full time

    **About us**: At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create...