Merchant Onboarding
8 months ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Analyze & synthesize data to generate insights for new initiatives, provide findings to ensure a holistic view of our users (buyers, merchants, drivers) by qualitative & quantitative studies & analysis.
- Monitor onboarding flow, and conduct market research to recommend strategies for improvements.
- Be responsible for platform UGC improvements.
- Collaborate with Reg/other depts to ensure alignment and improve performance.
- Process onboarding cases and manage content on the platform.
- Work on daily tasks & assignments on demand.
**Requirements**:
- High level of critical thinking, attention to detail & numerical skills to keep track of performance & generate a report to top management.
- Impressive communication, presentation, and interpersonal skills.
- Good communication skills, fluent in speaking & writing English.
- High collaboration with all departments, open-minded & flexible, aligning the process with counterparts from other functions.
- Fast-learning and open mind, excellent time management, and organizational skills.
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