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Field Force Automation Manager

4 months ago

Ho Chi Minh City, Vietnam Công ty TNHH Zuellig Pharma Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Main role and responsibility: Manage and deploy and operate Sales Force Automation systems and develop local solutions to support business effectiveness in alignment with Sales Force Strategy and Marketing Initiatives

1. Systems: deploy Sales Force Automation (SFA) platforms for Ethical and Trade business to drive consistency across functions and efficiency of sales and marketing operations
- a. Develop system database SOPs and drive the process execution to manage full, clean, and updated data on the systems
- c. Manage systems operation and users access including collaboration with IT and ZPT Operation for device equipment and installation
- d. Provide user helpdesk for troubleshooting including tracking duration of issues for SFE KPIs measurement

2. Systems Integration
- a. Develop capacity to consolidate data to enable consistency in report and insights working with Business Insights and Analytics where appropriate
- b. Collaborate with SFE, BI, Digital and IT to develop integration solution among internal/external systems (e.g. Veeva, eZTrade, eZFlow, eZRx, Sales 360, Trade Infrared, Tender, IQVIA, Euromonitor etc.)

3. Reports and Analysis: adhere to ZP Therapeutics reporting standards and governance procedures, providing meaningful reports, analysis, information, and insights in coordination with SFE, BI, Training and regional team
- a. Build summary report of SFE, MCE and activity KPIs for line managers and management team
- b. Develop, roll out and manage SFE, MCE and activity KPIs dashboard on system for users (e.g. Veeva and eZTrade)
- c. Understand business priorities and challenges to provide analysis on KPIs performance and gaps that support for optimizing opportunities and addressing the gaps

4. Continuous Improvement
- a. Actively observe and seek feedback from users, identify business challenges and opportunities and propose solution
- b. Effectively work with local and regional team to develop solutions for local business requirements
- c. Develop strong relationships with key partners to ensure alignment across functions, working pro-actively and constructively with the relevant teams and supporting cross-functional collaboration
- d. Undertake evaluation of new commercial systems and technologies as applicable ensuring compliance with ZP Therapeutics broader technology infrastructure, policies, and guidelines

5. Projects Involvement
- a. Lead deployment of new SFA initiative and/or platform into local markets ensuring successful implementation
- b. Actively participate in projects and/or initiatives assigned by line manager

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- University degrees. MBA is preferred
- Knowledgeable of CRM, and Sales Force Excellence tools and systems
- Minimum 2-5 years of experience in related roles including Sales, Marketing, System management, SFE
- Experience in healthcare industry and knowledge of commercial aspects
- Good at building data infrastructure and user interface design
- Ability to analyze data and turn it into information and insights
- Good at Excel. Tableau and/or Power BI is preferred
- Ability to build dashboard and reports
- English language proficiency verbally and in writing

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Nhân Sự,Tự Động Hóa

Đại Học
Không yêu cầu