Business Solution Manager

6 months ago


Ho Chi Minh City, Vietnam PepsiCo Full time

Overview:
Develop, drive Sales automation systems and provide Sales force the support effectively through database management, data analysis and reports to help Sales Force in making right decision and being well-tracked on daily sales activity

**Responsibilities**:
To be responsible for Commercial agenda through support Sales activities to ensure compliance with S2C Process, Procedures/Policies and Tax Compliance through periodical operations.

**Key Responsibilities**:

- ** Automation System Development, **Enhancement and Readiness**
- Identify needs to develop, enforce necessary system, processes, and procedures to ensure effective and efficient use of automation systems.
- Act as Automation system administrator, responsible for effective provisioning, installation and configuration, operation, and maintenance of automation systems in coordination with IT
- Collect and analyze user feedback on issues and improvement opportunities related to Sales automation systems.
- Work with IT to propose initiatives and solutions to system enhancements and modifications to meet new business requirements.
- Continue research and developments to stay abreast of technological innovation and trends to ensure Sales automation system readiness for future requirements.
- ** Database Management**
- Act as custodian for managing of Trade profiles, including structure, territories, and product assignment.
- Manage business databases in Sales automation systems (Sales, KPIs, Incentive )
- Work with Sales Operation team and other stakeholders to identify business needs to optimize existing databases and develop new ones.
- Perform daily backup operations, ensure all required systems and files/ data are successfully backed up to appropriate media and recovery storage devices.
- Perform regular data archival and purge as necessary.
- ** Operation, Support and Enablement**
- Develop in-depth understanding of business requirements to design effective support and guidance procedures.
- Provide training, timely support and guidance to Sales Force and other stakeholders to enable effective use of Sales automation systems as well as to fully maximize system features.
- Create, change, update and delete user accounts per request.
- Enable and support Sales Force and other stakeholders to allow their most effective use of Sales automation systems and databases to help driving Sales productivity.
- Provide 24/7 helpdesk to troubleshooting.

Qualifications:

- 5-year experience in Sales/ Marketing
- 3-year experience in Sales automation system management
- 5-years relevant experience in managerial/supervisory role in FMCG/ Nutrition/ Foods industry
- Analytical skills
- Strategic thinking Problem solving & decision making.
- Good knowledge of Sales automation systems, IT tools, workflows (SAP, DMS, PowerBI,)
- Knowledge of Sales Force Effectiveness concepts
- Facilitation and influencing skills.



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