D2c Customer Experience Specialist

5 months ago


Hanoi, Vietnam Samsung Electronics Full time

Position Summary

1. Maximize revenue and profit by setting sales strategies and plans that focuses on the assigned region/market based on the sales strategies.

2. Build the foundation for maximizing sales revenue and profit by providing continued support through communication with the assigned region/market.

Role and Responsibilities
- Job Description
- 1. [Customer Experience Guidance]:
- Optimize & ensure customer experiences through proficient knowledge of zone-specific offerings, products, and connectivity.
- Inform customers about the Instore mode QR and encourage Samsung account sign-up.

2. [Product Sales]:
- Understand the customer's product-related concerns and resolve them by providing appropriate guidance.
- Achieve sales target, retail KPI through the utilization of product knowledge, soft skills, and promotion information.

3. [Payment process handling]:
- Confirm the customer's preferred payment method, process the payment process through the payment device, and provide necessary notifications to the customer.

4. [Environment Setup (In Store)]:
- Set up and check the environment in the zone to ensure a satisfactory experience.
- Restore disrupted products in the customer experience process and continually check.

5. [Delivery Operation]:
- Process the shipping receipt for the order and inform the customer of the shipping schedule and details

Skills and Qualifications
- Bachelor's degree of marketing /business administration or equivalent.
- 2+ year relevant work experience in sales and customer experience/Customer Service Management for Well-known companies in Retail/Fashion/Cosmetics/Hospitality/F&B...
- Independent, self-motivated with excellent interpersonal and communication skills.
- Good analytical skills and high adaptability in a fast-moving environment.
- English communication, able to communicate in Korean is an advantage.
- Knowledge:

- Product and service knowledges
- Market and retail industry knowledge
- Sales, customer engagement and customer service experiences
- Skill:

- Sales & negotiation skills
- Relationship centric customer engagement skills
- + Relationship building skills & Self branding skills- Clear & persuasive verbal communication
- Customer centric problem-solving skills
- + Swift & precise detection of opportunities- + Personalized suggestions for each customer- Attitude:

- Customer satisfaction as the top priority attitude
- Proactiveness and Initiative
- Results oriented ownership
- Learning agility on technology knowledge and customer engaging skill
- #Li-SAVINA



  • Hanoi, Vietnam Samsung Electronics Full time

    Position Summary To supervise and manage O2O Sales of the store in order to maximize customer satisfaction to achieve sales targets. Role and Responsibilities [O2O Customer Engagement] Prepare for items assigned to be picked up and accurately handover to customers Guide customer to pick up based on preparation status and policies Address customer...


  • Hanoi, Vietnam Công ty TNHH Earable Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Propose loyalty programs to increase customer engagement - Follow lead and convert into sales - PIC to handle customer’s complains, to collaborate with other department to resolve issues. - Response to customer's query relating to D2C order's - Update customer information regularly to actively...

  • Ha Noi

    5 months ago


    Hanoi, Vietnam Công Ty Cổ Phần Maison Retail Management International Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities: 1. Observation and Evaluation: - Mystery shopping and operation checklist criteria to monitor results and identify ongoing issues affecting customer experience and revenue. - Observing onboarding and training processes to identify areas for improvement. - Evaluating employee...


  • Hanoi, Vietnam Tek Experts Full time

    Overview: We’re looking for a customer-oriented Microsoft Customer Service Specialist to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...


  • Hanoi, Vietnam Tek Experts Full time

    Overview: We’re looking for a customer-oriented Microsoft Customer Service Specialist to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...


  • Hanoi, Vietnam Talentnet Full time

    $7,000 - $17,000 - Financial Services **RESPONSIBILITIES**: **Key Accountabilities (1)** - Build bank-wide customer experience governance policy/framework & measurement, analysis: - Build bank-wide customer experience governance policy/framework in order to deliver greater customer experience (CX). - Define CX attributes in line with the company brand...


  • Hanoi, Vietnam Talentnet Full time

    Financial Services **RESPONSIBILITIES**: **Key Accountabilities (1)** - Build bank-wide customer experience governance policy/framework & measurement, analysis: - Build bank-wide customer experience governance policy/framework in order to deliver greater customer experience (CX). - Define CX attributes in line with the company brand strategy; translate...


  • Hanoi, Vietnam Công Ty Cổ Phần Tập Đoàn C.E.O Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) About Us We are a Danish leading Company in providing excellent Services in Business Financial Management and Profit Optimization In Europe. Our Company is growing increadibly rapid since its establishment. In addition to the team in Denmark, there is a great team of many highly qualified...


  • Hanoi, Vietnam Microsoft Full time

    Are you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success. The main goal of a Microsoft Technology Specialist (TS) is to win the technical decision of customers to purchase...


  • Hanoi, Vietnam Novartis Full time

    394679BR **Field Product Specialist - Cardiovascular**: Vietnam **About the role** Location: Ha Noi #LI Hybrid About the Role: We are looking for experienced sales professionals to help us with our ambitious mission to reach twice as many patients twice as fast. As a Field Product Specialist you will be responsible (directly or indirectly) for achieving...


  • Hanoi, Vietnam Uponly NV Full time

    Responsibilities - Successfully liaise with relevant parties, both internal and external, to ensure timely, efficient, - and effective course of action for customer queries - Escalate customer feedback, processing delays and errors appropriately - Research into customer issue and provide practical solutions in professional manner Assist in any translations...


  • Hanoi, Vietnam Novartis Full time

    387029BR **Field Product Specialist - Oncology**: Vietnam **About the role** Location: Ha Noi #LI-Hybrid About the Role: We are looking for experienced sales professionals to help us with our ambitious mission to reach twice as many patients twice as fast. As a Field Product Specialist you will be responsible (directly or indirectly) for achieving sales...


  • Hanoi, Vietnam Airpaz.com Full time

    **Job Requirement**: - Fluent in English is a must - Experience as a Customer Support Specialist or similar role is a plus - Freshgraduate are welcome to apply - Familiar with Travel industry is a plus - Able to use computer - Experienced in using help desk software and remote support tools - Excellent communication and problem-solving skills -...

  • IT Specialist

    5 months ago


    Hanoi, Vietnam Niteco Full time

    **_#Location: Ha Noi#_**: We are looking for an IT Specialist to strengthen further our service in digital transformations. The IT Specialist shall support managing infrastructure and systems for the whole company and our global clients. **JOB DESCRIPTION**: The main responsibilities of the IT Specialist include: - Design and implement an architecture that...

  • IT Specialist

    4 months ago


    Hanoi, Vietnam Niteco Vietnam Company Limited Full time

    **_#Location: Ha Noi#_**: We are looking for an IT Specialist to strengthen further our service in digital transformations. The IT Specialist shall support managing infrastructure and systems for the whole company and our global clients. **JOB DESCRIPTION**: The main responsibilities of the IT Specialist include: - Design and implement an architecture that...

  • Lead Sales Specialist

    5 months ago


    Hanoi, Vietnam Baker Hughes Full time

    **Are you a Sales Specialist that is motivated to deliver?**: **Are you interested in Configuration and Software Administration?**: **Join a team that is building growth**: Baker Hughes Bently Nevada offers a holistic suite of machine condition monitoring and protection hardware, software, and services. We help ensure you achieve the highest level of asset...


  • Hanoi, Vietnam Tek Experts Full time

    Overview: We’re looking for a customer-oriented Escalation Specialist 2 (Critsit) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...

  • Billing Specialist

    5 months ago


    Hanoi, Vietnam Rent Ready Full time

    **Who We Are** Rent Ready is a B2B online marketplace that uses technology to deliver end-to-end make-ready services for apartment communities. Built to eliminate the frustration of typical apartment turns, Rent Ready utilizes a proprietary logistics platform to connect apartment communities to skilled professionals nationwide. **Job Mission** The Billing...


  • Hanoi, Vietnam Kuehne+Nagel Full time

    Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. - ** Your Role **:The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Sea/ Air import/ export custom clearance, order handling,...


  • Hanoi, Vietnam Ventura TRAVEL Full time

    Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person! In the Flights department, our mission is to provide flights for our brands based on quality and efficiency work between sales and flights. As our Flight Operations Specialist you would be working directly with our internal customers, our Travel...