Flight Operation Specialist

7 months ago

Hanoi, Vietnam Ventura TRAVEL Full time

Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person In the Flights department, our mission is to provide flights for our brands based on quality and efficiency work between sales and flights.

As our Flight Operations Specialist you would be working directly with our internal customers, our Travel Specialist. You'll be helping them book, issue, reissue and refund flights for our trips of the different brands we work with. As an operational department, be prepared to be part of our rotation system for emergencies. As a team, we have the challenge to always provide a good and fast service in order to be able to achieve our objectives. We like to focus on our company values. Be FUN to work in a team environment, be FOCUS to meet deadlines and achieve goals, and be FAIR in every aspect of our daily work.

You will report directly to the Flight Operations Team, Maria Isabel, and you will be part of the Flights Team, which currently has 4 flight specialists, you might be the 5th

**_On daily basis you will_**:

- Make flight reservations, quotations, ticketing, exchanges and refunds for our trips around the world of our different brands.
- Maintain contact with our airline partners in Germany.
- Search for flight offers within our routes or be able to present new alternatives.
- Be ready to answer emergency calls on a rotating basis with the rest of the team.

**_The basics you bring along_**:

- Two-year proven experience working with Amadeus.
- English proficiency at B1 level in speaking and writing
- Experience on Customer Service with great service mentality.
- Good skills on prioritizing and organization.
- Great analytical skills and problem-solving skills.
- Strong ability to work in a team environment.
- Strong attention to details.
- Being able to work under pressure.
- Great negotiations skills

**_You can impress us even more_**:

- Other language skills (French or German).
- Have experience working with other GDS.
- Previous experience working in an airline.

**_What we promise you_**:

- _Freedom to be creative in achieving results._
- _International & friendly working environment._
- _Quarterly_ Social Days and Team Events._
- _Work out of_ other offices_ in the Ventura network around the world._
- _Opportunity to constantly learn and grow._
- _We care about the well-being of your employees (regular O3, satisfaction surveys etc.)_
- _Yearly 2-week-offsite_, if we achieve our goals._
- _Participation in the overall company's profits._
- _Visit our_ Career Page_ to get more insights into our office life._
- ______________

**_ Confidentiality & Diversity_**:

- It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion._

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