Sea Logistics Operational Care Specialist, Booking
3 weeks ago
You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.
** Your Role**: You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
** Your Responsibilities**:
- To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
- To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
- To create files for consolidation containers (Master).
- To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
- To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
- To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
- To release BAL B/L as per Financial Guidelines + working instructions.
- To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.
- To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
- To support and resolve claims + disputes.
**Your Skills and Experiences**:
- Bachelor Degree in Logistics/ Supply Chain Management or related fields.
- Having 2 years working experience in the same position is an advantage.
- Having good knowledge of import/ export
- Good at communication, conflict resolution, problem solving & time management skills.
- Good at Analytical & Organizing skills.
- Good command of English
**Good Reasons to Join**: Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.
**About Kuehne+Nagel***
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Trinh La
-
Hanoi, Vietnam Kuehne+Nagel Full timeYou will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. ** Your Role**: You will be enabling transport activities by executing bookings, entering orders while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these...
-
Hanoi, Hanoi, Vietnam Kuehne+Nagel Full timeYou will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. Your Role: You will be enabling transport activities by executing bookings, entering orders while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these...
-
Sea Logistics Isc Customer Care Specialist
2 months ago
Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. - ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide...
-
Hanoi, Hanoi, Vietnam Kuehne+Nagel Full timeYou will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. Your Role: You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely...
-
Sea Logistics Isc Customer Care Specialist
1 week ago
Hanoi, Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.- Your Role :You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front...
-
Sea Logistics Customer Care Specialist, Isc
1 week ago
Hanoi, Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.- Your Role :You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front...
-
Road Logistics Customer Care and Operations
2 weeks ago
Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. - ** Your Role **:The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Sea/ Air import/ export custom clearance, order handling,...
-
Road Logistics Customer Care and Operations
2 weeks ago
Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. - ** Your Role **:The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Sea/ Air import/ export custom clearance, order handling,...
-
Hanoi, Vietnam Kuehne+Nagel Full timeYou will be part of our Operational Care Team, adding your leadership expertise + skills to the delivery of operational + customer excellence. ** Your Role**: You will be responsible for setting margins for pricing requests, ideally across all trades, taking a variety of elements into consideration (market levels, industry specifics, customer requirements +...
-
Hanoi, Hanoi, Vietnam Kuehne+Nagel Full timeYou will be part of our Operational Care Team, adding your leadership expertise + skills to the delivery of operational + customer excellence. Your Role: You will be responsible for setting margins for pricing requests, ideally across all trades, taking a variety of elements into consideration (market levels, industry specifics, customer requirements +...
-
Road Logistics Customer Care and Operations
2 weeks ago
Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. - ** Your Role **:The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Sea/ Air import/ export custom clearance, order handling,...
-
Sea Logistics Operational Care Team Leader
3 weeks ago
Hanoi, Vietnam Kuehne+Nagel Full timeWe want to be a company where our best talent from anywhere around the world can achieve their personal ambitions and contribute to the overall success of Kuehne + Nagel. A company where our leadership team represents the diversity of our organization and of our clients. - ** Your Role **:You are responsible to work at CFS - Container Freight Station...
-
Road Logistics Customer Care and Operations
1 week ago
Hanoi, Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.- Your Role :The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Sea/ Air import/ export custom clearance, order handling, truck...
-
Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. You will be part of our Operational Care Team to add your leadership expertise + skills to the delivery of Operational Excellence. - ** Your Role **:You are responsible for providing leadership +...
-
Sea Logistics Operational Care Team Leader
1 week ago
Hanoi, Hanoi, Vietnam Kuehne+Nagel Full timeWe want to be a company where our best talent from anywhere around the world can achieve their personal ambitions and contribute to the overall success of Kuehne + Nagel. A company where our leadership team represents the diversity of our organization and of our clients.- Your Role :You are responsible to work at CFS Container Freight Station warehouse in...
-
Hanoi, Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. You will be part of our Operational Care Team to add your leadership expertise + skills to the delivery of Operational Excellence.- Your Role :You are responsible for providing leadership + direction...
-
Sea Logistics Business Development Manager
4 weeks ago
Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. - ** Your Role **:Sea Logistics - Business Development Manager is responsible for generating new business opportunities with a clear focus on customers. He/she will spend most of the time in...
-
Sea Logistics Sales Representative
3 weeks ago
Hanoi, Vietnam Kuehne+Nagel Full timeYou will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence. - ** Your Role **:You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the key objectives. - ** Your...
-
Sea Logistics Sales Representative
3 weeks ago
Hanoi, Vietnam Kuehne+Nagel Full timeYou will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence. - ** Your Role **:You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the key objectives. - ** Your...
-
Sea Logistics Business Development Manager
1 week ago
Hanoi, Hanoi, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.- Your Role :Sea Logistics Business Development Manager is responsible for generating new business opportunities with a clear focus on customers. He/she will spend most of the time in customerfacing...
