Head of Customer Experience Management

$7,000 - $17,000 - Financial Services **RESPONSIBILITIES**: **Key Accountabilities (1)** - Build bank-wide customer experience governance policy/framework & measurement, analysis: - Build bank-wide customer experience governance policy/framework in order to deliver greater customer experience (CX). - Define CX attributes in line with the company brand...

4 Jul 2023Expert, Customer Experience Management - Social Handling:Category: Marketing DivisionJob Type: Facility: MarketingJob Purpose:Key Accountabilities (1):A. DEPARTMENT MISSIONSDesign and build a customer experience framework:Build a whole-row customer experience framework, including principles of effective customer experience design, implementation,...

Financial ServicesRESPONSIBILITIES:Key Accountabilities (1) Build bankwide customer experience governance policy/framework & measurement, analysis:Build bank-wide customer experience governance policy/framework in order to deliver greater customer experience (CX). Define CX attributes in line with the company brand strategy; translate brand strategy/position...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities: 1. Observation and Evaluation: - Mystery shopping and operation checklist criteria to monitor results and identify ongoing issues affecting customer experience and revenue. - Observing onboarding and training processes to identify areas for improvement. - Evaluating employee...

Join us in creating the technology that helps the world act together We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an...

**Join us in creating the technology that helps the world act together** We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an...

**Join us in creating the technology that helps the world act together** We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an...

structured and unstructured data & tools; meet future regulatory, strategic and operational data management requirements by enhancing the current data management capabilities not just at the enterprise level, but across our ecosystem.The position purpose is to drive the design of group data architecture, the development of customer 360 platform, as well as...

**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy,...

**Position Overview**:Savills Property Management Department manages a range of commercial and residential properties in Vietnam. our services are tailored to meet client’s needs, with a long-term focus on the sustainability of the buildings. The Head of Commercial Property Management oversees our management commercial projects, he/she will assume...

structured and unstructured data & tools; meet future regulatory, strategic and operational data management requirements by enhancing the current data management capabilities not just at the enterprise level, but across our ecosystem. The position purpose is to drive the design of group data architecture, the development of customer 360 platform, as well as...

structured and unstructured data & tools; meet future regulatory, strategic and operational data management requirements by enhancing the current data management capabilities not just at the enterprise level, but across our ecosystem. The position purpose is to drive the design of group data architecture, the development of customer 360 platform, as well as...

02-Feb-2023Head of Brand Management and Development :Category: Marketing DivisionJob Type: Facility: MarketingJob Purpose: Building Techcombank's brand strategy in line with the longterm development strategy of the whole line. Developing a brand targeting the public and employees to strengthen emotional connection, brand love, improve brand health (BEI), and...

16 Aug 2023Manager, Customer Relationship Management - SME :Category: Business Banking DivisionJob Type: Facility: Business BankingJob Purpose: The job holder organize and manage SME line assigned at BBC to achieve business targets, service quality,... according to the assigned targets.Key Accountabilities (1):Customer Insight Organize and guide members to...

8+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 6+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...

Position Summary 1. Maximize revenue and profit by setting sales strategies and plans that focuses on the assigned region/market based on the sales strategies. 2. Build the foundation for maximizing sales revenue and profit by providing continued support through communication with the assigned region/market. Role and Responsibilities - Job Description -...

**Job description**: **1. People Management** - **Oversee human resources planning and execution (headcount & costs) of their function - Attract, onboard and retain the right talents for a high - performing team** - **Establish and communicate function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line** - **Manage...

5 Feb 2024**Director, Customer Value Management and Loyalty (40000227)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: To manage PnL/CLV of customer segments in line with the strategic objectives; to coordinate planning activities and select prioritized actions for each period in order to gain revenue and optimize...

14 May 2024**Senior Officer, Customer Relationship Management - SME (40000899)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt...

Position SummaryMaximize revenue and profit by setting sales strategies and plans that focuses on the assigned region/market based on the sales strategies.Build the foundation for maximizing sales revenue and profit by providing continued support through communication with the assigned region/market.Role and Responsibilities Job Description 1.[Customer...