Head of Customer 360 Department

6 days ago

Hanoi, Vietnam ngân hàng thương mại cổ phần việt nam thịnh vượng Full time

structured and unstructured data & tools; meet future regulatory, strategic and operational data management requirements by enhancing the current data management capabilities not just at the enterprise level, but across our ecosystem.
The position purpose is to drive the design of group data architecture, the development of customer 360 platform, as well as the integrated management and governance of ecosystem data as a product.
What you will do:
You will collaborate with cross
- functional teams to define and execute the vision for a unified customer experience, leveraging data to drive business growth and enhance customer satisfaction.
As the Head of Customer 360, you will lead a dynamic team responsible for developing and maintaining a comprehensive view of customer data across the organization
This role requires a strategic leader with a deep understanding of data management, analytics, and customer insights.
Key accountabilities:
Leadership

Foster a collaborative and innovative team culture, driving excellence in data management practices.
Provide strategic direction for the Customer 360 team, aligning data initiatives with business goals

2. Data Strategy

Define and communicate the vision for Customer 360, ensuring alignment with the organization&039;s overall data strategy.
Develop and implement a robust data strategy for aggregating, integrating, and analyzing customer data from various sources.

Cross
- functional Collaboration

Work closely with departments such as marketing, sales, product, and customer support to understand their data needs and align strategies for leveraging customer insights.

Customer Data Platform (CDP) Management:
Implement segmentation strategies based on customer demographics, behaviors, and preferences to enable personalized marketing and service strategies.
Develop and maintain efficient data integration processes to ensure the accuracy and timeliness of customer information.
Oversee the selection, implementation, and maintenance of a Customer Data Platform to support the centralization of customer information.
Collaborate with data scientists and analysts to identify trends, patterns, and opportunities for improving customer engagement
Ensure the CDP is optimized to deliver a unified view of customer interactions across channels.

Technology Stack Management

Evaluate and select technology solutions that support the Customer 360 vision, including data integration tools, analytics platforms, and cloud services.
Stay abreast of industry trends, emerging technologies, and best practices in customer data management.
Propose and implement continuous improvement initiatives to enhance the Customer 360 strategy

Team Development

Provide training and resources to enhance team members&039; skills and expertise
Recruit, mentor, and develop a high
- performing team of data engineers, analysts, and other professionals.

**Yêu cầu công việc**:
Experience with ETL
Data management tools skill (Microsoft SQL Server, Oracle SQL Developer, PostgreSQL, etc.)
Bachelor or higher degrees in math, information technology, business management, finance and banking or relevant majors.
Strong understanding of data governance, compliance, and security.
Excellent strategic thinking, problem
- solving, and decision
- making skills.
Experience with database technologies (e.g., SQL, NoSQL, Oracle, Hadoop, Teradata)
Proven experience in a leadership role overseeing customer data management or related areas.
In
- depth knowledge of data management practices, analytics, and customer insights.
Effective communication and collaboration skills with the ability to influence at various organizational levels.
Familiarity with Customer Data Platforms (CDPs) and related technologies.
At least 5 years of practical experience in data management / data architecture. Experience in ride
- hailing, consumer finance, non
- life insurance, digital banking is preferred.
Fluency in English

What we offfer:
Working time: Monday
- Friday & Saturday morning (two Saturday mornings/month off)
Dynamic, friendly working environment with many opportunities for training, learning and development; participate in many interesting cultural activities (sports event, talents, teambuilding activities...)
Compulsory insurance according to labor law & VPBank care insurance for employees depending on rank and working time
Get preferential loans according to the bank&039;s policy from time to time
Attractive income, competitive salary and bonus according to ability (16- 18 month package)
Attractive leave mode according to job rank (12- 18 paid leaves/year)
Participate in training courses depending on the Training Framework for each position
Bonus on Holidays and New Year (according to banking policy from time to time)

**Quyền lợi**:
Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao

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