Customer Team Head

2 weeks ago

Hanoi, Vietnam NOKIA Full time

**Join us in creating the technology that helps the world act together**

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

**The team you'll be part of**

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

**What you will learn and contribute to**

The Customer Team Head (CT Head) role is a key role within the Vietnam Market Unit organization of Nokia. The role takes responsibility for strategic sales and engagement for mobile operator in Vietnam.

As you’d expect the CT Head will develop and implement strategic sales and marketing plans to achieve/exceed business results for Nokia and for our customers. This role requires a Senior Sales Professional with a broad-based exposure to multiple business/product areas, as Nokia’s opportunities within this segment involve a large range of the Nokia portfolio covering the end to end offering: Mobile, Core, Business Applications, IP, Optics and Fix Access, as well to develop opportunities on the Enterprise related to our customer. This requires the role to develop close executive relationships, and to work openly and proactively with the different Nokia Business Groups, to develop value propositions that fit with the customer’s strategic intent.

The CT Head will be the voice of the customer inside of Nokia, so will have a deep understanding of our customer's strategy and key goals, lining that up with Nokia’s value proposition.

As part of our team, you will:

- Manage the E2E business for the designated accounts in the CT.
- Develop/ execute strategies addressing all stakeholders within multiple technical areas
- Influence buying decisions at the customer to secure continued growth and deeper penetration for Nokia across the wider portfolio of products, services and solutions.
- Drive a business growth strategy, develop and implement Targeted Account Selling plans and achieve or exceed all business and related targets and objectives.
- Establish and manage budgets and business plans
- Implement effective disciplines and processes for strategic account management, planning and review and pipeline management and effective forecasting.
- Lead a high-performing team and engender an environment of mutual respect and teamwork
- Build and cultivate high-level relationships with customers as appropriate.
- Own and lead all commercial matters within the territory
- Resolve key issues and escalations within the territory
- Communicate effectively and frequently at all levels of the organization.

**Your skills and experience**
- Demonstrate strong experience in negotiating deals, leading bid teams, managing complex commercial agreements, leading to substantial contracts ideally involving the full range of telecommunications carrier products and services.
- Excellent team or virtual team leadership skills with ideally a track record of success in motivation, management and leadership to achieve required results.
- The identification of business opportunities, the ability to determine their commercial viability and establish the business case and prepare strategies and plans to convert the opportunities to sales.
- A proven track record of selling to major customers at executive levels in complex, multi-partner deals with long sales cycles.
- Experience to include selling products, services and solutions.
- Strong focus on developing new business (‘hunter’) in addition to business as usual sales (‘farmer’).
- Demonstrated track record of partnering customers successfully.
- The ability to work across cultures and geographies.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the u

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