Head of Operations

7 months ago

Hanoi, Vietnam SNV Full time

**HEAD OF OPERATIONS, SNV VIETNAM**

**Company Description**

SNV is a mission-driven global development partner working across Africa and Asia. SNV has been working in Viet Nam since 1995, and currently has over 40 national and international staff.

Our work focuses on three sectors: Agri-Food, Energy, and Water, and three core themes: Climate Adaptation and Mitigation, Gender Equality and Social Inclusion, and Strong Institutions and Effective Governance. By continuing to focus on these interconnected areas and adapting and expanding our approach within them, we will reach more people in Viet Nam and beyond, ensure that they have every opportunity to lift themselves out of poverty and continue to make progress toward Sustainable Development Goals.

**Program / Department Summary**

The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in daily Procurement, Administration, Logistics, Asset Management, Security, and Information Technology for all offices in Vietnam. The overriding objective for all SNV Vietnam operations activities are the prompt and effective provision of on-time solutions Vietnam’s beneficiary populations in compliance with Vietnam’s and donor policies, procedures, regulations and specifications.

**General Position Summary**

The Head of Operations is a member of the country’s senior management team with supervisory and managerial responsibility. Reporting to the Country Director, the Head of Operations will be primarily responsible for enabling excellence in all operations functions of all offices in Vietnam including procurement, logistics, assets, administration, information technology, safety & security and government liaison. They ensure effective systems that support strategy for healthy, robust and integrated functions of national team members.

**Essential Job Responsibilities**

The specific duties and responsibilities of the Operations Manager includes, but are not limited to, the following:
**_ Strategy & Vision_**
- Provide overall operational support to programs and facilitate coordination, supervision and monitoring of support activities designed to assist in fulfilling program objectives.
- Set direction of program support department by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.
- Lead team members for future planning based in business development pipelines and/or program and country office expansion or reduction, and ensure operations support remains fit-for-purpose with the overall country office’s needs
- Plan and suggest activities for programs in compliance with the regulations and requirements of Vietnamese Government for effective and efficient delivery of programs

**_Operations Management_**

Operational
- Ensure integration of program support systems and processes in all SNV Vietnam offices.
- Ensure all offices have capacity (human and technical) to support smooth program operations.
- Ensure internal and donor procedures, policies and guidelines are followed.
- Establish and maintain pipeline of supplies, overseeing the logístical aspects of the operation; oversee assets, equipment and all storage and movements as needed.
- Develop and periodically review country or field office specific policies and communicate them to teams.
- Oversee database and file management for administration, procurement, logistics, security and Information and Technology resources documents.
- Oversee facility management, including housing and office leases; ensure that security standards are maintained at all premises.
- Ensure that SNV contracts and business transactions/relationships are transparent and in compliance with Vietnamese law and SNV/donor policies.

Government Liaison
- Keep abreast of the latest data/ developments/ structures, necessary for Government Liaison Implementation in context of changing Government structure in Vietnam affecting SNV
- Represent SNV, as advised by Country Director, to government and authorities and assist in coordinating meetings with government bodies as required.
- Be responsible for visa, registration and other legal documentation for SNV expatriate staff.
- Be responsible to ensure all project agreement in SNV Vietnam are designed in line with Vietnamese Government’s requirement.
- Be responsible to ensure SNV personnel develop and interact with national and local-level government network for smooth functioning of SNV Programs and timely organizing of project approval processes.
- Ensure regular meetings with various government officials at central, provincial and district level are held during project planning and implementation, including any relevant review and approval processes.
- Obtain customs and duty exemption certificates from the relevant authorities as and when required.
- Train and oversee other operations team members’ role to support government liaison work and serve as

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