Payment & Receivable Operations Team Head for a

4 weeks ago

Hanoi, Vietnam Citi Full time

**POSITION OBJECTIVE**:
Lead team and responsible for the timely and accurate production of all Funds Transfer (FT) products and services for all existing and developmental platinum clients
- Actively engaging with businesses and functions to provide strategic direction to ensure maximum profitability of accounts serviced by the unit in accordance with internal and external regulatory, operational, credit and control standards
- To optimize utilization of resources and systems. Prioritizing technology support
- Taking a leadership role in exploring and developing key themes within O&T such as regionalization, straight-through processing and outsourcing, leveraging organizational resources within and outside O&T to drive and implement those themes
- Maintaining a strong control and compliance environment throughout the O&T organization that can rapidly adapt to changes in the regulatory and compliance environment
- To ensure timely and orderly delivery of incoming and outgoing remittances.
- To provide leadership in the identification, development, implementation and review of productivity projects that will result in cost-effectiveness and savings.
- Accountable for delivering Client Service excellence globally effectively managing any risks and issues.
- Identification of opportunities globally and effectively managing the resource to deliver against client promises
- Identify and introduce service improvements to improve the overall client experience, resolves global client service issues and challenges as the final escalation point.
- By analysing clients activities, incharging of monthly dashboard on transaction volume analysis, presenting to in country/ regional stake holders and providing advice and suggestions towards service excellence.

**PRINCIPAL RESPONSIBILITIES**:

- Supervise all daily activities of the team (4-6 staff) and ensure to deliver as per agreed SLA/Operation Procedure
- Ensure the transaction in compliance with local regulations and corporate policies
- Coordinate with Compliance and other departments to take lead on studying new regulations, update department’s process procedure accordingly then train staff for implementation
- Review COB/Backup plan
- Review BRD, supervise UAT/sanity testing for system enhancement projects
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and organisation skills
- Excellent range of communication skills, including written, verbal, and the ability to prepare excellent ppt and deliver compelling presentations
- Strong analytical, problem-solving, technical
- Experience in driving team and individual performance to achieve customer and financial targets
- Strong leadership and team motivational skills
- Proven coaching and performance management skills

**REQUIREMENTS**:

- University graduate with min. 5 years of working experience in banking operations.
- Past experience of leading a team and experience on handling high volumes in a high-pressure environment.
- Interpersonal skills - The role entails frequent interaction with seniors, peers, internal customers across units and functions. The ability to work together with others is critical.
- Hands-On manager.
- Cross cultural experience.
- Strong influencing capability.
- Strong analytical skills in addition to strategic and lateral thought processes.
- Planning & organization skills.
- Process improvement focus.
- Sound knowledge of local regulatory framework.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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