Operations Supervisor

3 days ago


Hanoi, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Managing riders and another team member in the hub
- Assigning work, arranging shifts for managed staffs
- Control performance of the team
- Tracking, evaluating, and analyzing the receiving process, as well as delivery, pick-up and return process
- Ensuring goods have been received at the right place, at the right time, in accordance with the requirements of the operating process
- Managing delivery, pickup, return process for all belong districts
- Handling processes incurred by the buyer during delivery
- Hub operation planning
- Monitoring the hiring process, as well as being responsible for managing the people working
- Status reports, weekly deliveries, recommendations for solutions
- Develop HC plan and ensure operation for SPX Campaigns

**Requirements**:

- Logistics understanding, especially in E-Logistics and Ecommerce
- Experience in teamwork, at least 2 years at the same position
- Clear understanding routes in responsible area is a plus
- Be a good team player and a good individual contributor in fast-paced and dynamic organizations
- Team management and data analysis



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