Operations Associate

3 days ago


Hanoi, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- To support Hub Supervisor in managing daily operations activities.
- To support in recruiting, managing, arranging shifts for rider, staff, and BPO at hub(s).
- To monitor performance KPIs and take actions if needed to reach company target.
- Ensure parcels are delivered and received at the right destination within lead time according to SOP(s).
- To solve day-to-day operational issues: lost, damaged parcels, customer claims, other issues regarding to pick-up, delivery or return, etc.
- To weekly report to hub supervisor.
- Other tasks as assigned by hub supervisor.

**Requirements**:

- High school diploma degree or above.
- Have at least 1-year experience in operations at equivalent positions, especially first mile and last mile.
- Excellent problem-solving skills and leadership qualities.
- Good knowledge about local routes.
- High sense of responsibility, ability to work in fast - moving industry, can-do spirit.
- Good communication skills.
- Good at Microsoft Office, preferred to be good analytical skills.



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