Head of Customer Experience Management

Financial Services **RESPONSIBILITIES**: **Key Accountabilities (1)** - Build bank-wide customer experience governance policy/framework & measurement, analysis: - Build bank-wide customer experience governance policy/framework in order to deliver greater customer experience (CX). - Define CX attributes in line with the company brand strategy; translate...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities: 1. Observation and Evaluation: - Mystery shopping and operation checklist criteria to monitor results and identify ongoing issues affecting customer experience and revenue. - Observing onboarding and training processes to identify areas for improvement. - Evaluating employee...

**Job description**: **1. People Management** - **Oversee human resources planning and execution (headcount & costs) of their function - Attract, onboard and retain the right talents for a high - performing team** - **Establish and communicate function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line** - **Manage...

8+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 6+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...

Position Summary 1. Maximize revenue and profit by setting sales strategies and plans that focuses on the assigned region/market based on the sales strategies. 2. Build the foundation for maximizing sales revenue and profit by providing continued support through communication with the assigned region/market. Role and Responsibilities - Job Description -...

**Sales Head - Zone 1**: - Job Id: 9181- City: HA NOI, Hà Nội, Viet Nam- Department: SALES- Function: Sales & Commercial- Employee Type: Permanent Full Time- Seniority Level: Executive- Description: **Job Title**:Sales Head Zone-1 **Reports To**: Country Head **about upl**: - UPL is focused on emerging as a premier global provider of total crop...

Job Id: 9181- City: HA NOI, Hà Nội, Viet Nam- Department: SALES- Function: Sales & Commercial- Employee Type: Permanent Full Time- Seniority Level: ExecutiveDescription: **Job Title**:Sales Head Zone-1 **Reports To**: Country Head **about upl**: - UPL is focused on emerging as a premier global provider of total crop solutions designed to secure the...

structured and unstructured data & tools; meet future regulatory, strategic and operational data management requirements by enhancing the current data management capabilities not just at the enterprise level, but across our ecosystem. The position purpose is to drive the design of group data architecture, the development of customer 360 platform, as well as...

As the head of DEEP C’s Industrial Real Estate department, you will be in charge of selling our own premises (Ready built factories/office spaces) as well as guide potential occupiers to developers that invested in DEEP C. In addition, you also oversee daily operations to ensure that the premises under our management are in best-in-class...

Position Summary To supervise and manage O2O Sales of the store in order to maximize customer satisfaction to achieve sales targets. Role and Responsibilities [O2O Customer Engagement] Prepare for items assigned to be picked up and accurately handover to customers Guide customer to pick up based on preparation status and policies Address customer...

**What We Can Offer**: **Responsibilities**: - Heading business promotion to Global Korean Corporates in Vietnam; - Connecting the Bank’s global network to enhance product and service offering; - Responsible for assessing the customers and industries risk to structure deals in own area of expertise to deliver financial and non-financial. - Heading...

Head of In-force Management (Giám Đốc Bộ Phận Quản Lý Hợp Đồng Hiệu Lực ) Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a...

**Job Description**: **BRITISH UNIVERSITY VIETNAM (BUV)** British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world-recognised QS accreditor, and is also...

ACG_1748_JOB Our client is a leading bank in Vietnam who is looking for a talent to join their firm: Take complete accountability for business targets associated with card products for all customer segments under the RB Divisions purview.Take total accountability for business goals concerning Unsecured Lending products for every customer segment under the...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Develop strong business relationships with current customers to keep trust and increase their Share of Wallet - Establish, Create and Develop new business relationships with potential customers to increase sales SBU - Carry out scheduled visits and phone calls with key members of current and...

**What We Can Offer**: Our client is an international company in packaging industry is looking for a Head of Process Engineering and Product Development who can understand very clearly about production process, materials and products. This position will report to Plant Manager in Vietnam. Main responsibilities: - Research new technology related to our...

$2,100 - $3,400 - Financial Services **RESPONSIBILITIES**: - The incumbent needs to have a good understanding of the business plans, strategies and challenges, work with respective teams within technology teams for example ensuring the sufficiency of capacities and resources to support growth plans, development plans, that are in line with Operations...

$8,000 - $11,000 - Financial Services **RESPONSIBILITIES**: - Identify, develop and execute high-impact innovation strategy and roadmap aligned to the strategic business goals and growth priorities of Operations Division - Building a strong relationship with business stakeholders and teams. Interacting with senior management levels at Lines of Business...

**Position Title: Technical Head** **Job Summary**: The Technical Head is a key leadership role responsible for guiding and managing the technical aspects of the organization. This includes developing and implementing technology strategies, leading the technical team, and ensuring the successful execution of technology projects to meet business...

**About EXANTE** EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to 1MM financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options. We...