Customer Service Representative

5 months ago


Hanoi, Vietnam Uponly NV Full time

Responsibilities
- Successfully liaise with relevant parties, both internal and external, to ensure timely, efficient,
- and effective course of action for customer queries
- Escalate customer feedback, processing delays and errors appropriately
- Research into customer issue and provide practical solutions in professional manner Assist in any translations request inclusive from other departments
- Build sustainable relationships and trust with customer accounts through open and interactive communication

**Job Type**: Permanent

Ability to commute/relocate:

- Hà Nội: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (required)
- Vietnamese (preferred)



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